Passing Score, Failed Quiz in SCORM Presenter lesson

One of our students ran into an unusual issue recently.  They passed the quiz in a lesson, but Quizmaker stated that they had failed.  See the attached image for an example:

We've had about 1200 or so students complete this lesson previously without this problem occurring, so I suspect it might be related to a file getting corrupted in transit, a file being corrupted on our LMS, etc..  However, I was hoping you might have some ideas on what might cause a problem like this one.  I've seen in other posts where similar things would happen if you don't have "Complete/Incomplete" marked in the SCORM settings, Don't allow multiple attempts, but we did.  Besides, I'm not sure why this problem would pop up now.

Any thoughts???

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