Pick Many: Selecting and Deselecting Items becomes permanent

Hi Tim and welcome to E-Learning Heroes!

I can re-create what you are reporting in your quiz, but I am unable to make this happen in a new quiz. Are you able to re-create the error in a new file?

Hi Leslie,

I opened your file and it seemed to work perfectly for me. I created a document and it worked fine. I continued on the same working document to make it the same as my previous document by adding photos, text and all. I went to test it again and it did the same thing. I started to play around with program some more and I found the solution. I had grouped my pictures and text boxes together and I guess the program does't like that. When they were grouped together I highlighted and unhighlighted them, they would mark it as incorrect. I ungrouped them and tried again by highlighting and then unhighligting them and it worked.

Kind of a weird error. But I got it to work!

Thanks for the help!

Tim

Thanks Tim for the update and I'm happy to hear you got everything working on.

I think I ran into this same Quizmaker Pick Many problem. If my answers are groups of shapes and text, and the learner selects and then deselects a wrong answer, it's still treated as a wrong answer. But at this point I have 30+ Pick Many questions that all use shape groups as answers. And I've verified the same problem when testing many of them. I know my learners will eventually complain about this bug. What should I do? Convert all groups to images? Create a support case? I just updated my Studio 13 install this week to the latest (Update 5?). Thanks!

Hi TJ! It sounds as if your learners may be accidentally choosing the wrong image if you are stating that you have groups of shapes. Are they grouped together?

If you are able to reproduce the error consistently and wish for us to take a look, you are welcome to submit a support case.

I know - it's hard to explain in words. I attached an example. This is the test case:

1. Run the example
2. Click all 4 of the answer options to highlight them
3. Click the 2 wrong answer options to deselect them (remove the glow)
4. Click Submit. Even though only the 2 correct answers were highlighted, it shows the Incorrect panel.

That was it TJ! Groups vs Images

I updated your file and it seems to work fine.

Thanks for confirming. I'll go back and convert all of my Pick Many questions to use images. I also opened a support case so that it can be addressed in future updates.

Thanks TJ