Problems with reports
May 24, 2011
Hi,
A student has an attempt recorded on their Activity Report, but there are no quiz answers under "How did a User Answer?" The activity report shows that she completed 65 of 66 slides, which means that she must have completed the quiz, which displays after slide 62. To exit the quiz and move on to slide 63, the user must click "Finish or Retry Quiz," so she couldn't have skipped the quiz (every question also requires an answer). Our quizzes are set to "submit one question at a time," and we have already read the article Slow performance in a large quiz or survey, but there weren't any issues with any of her other quizzes. I attached the screenshot that shows her Activity Report.
Any help that you can provide would be great.
Thanks!
Lisa
20 Replies
Hi Lisa and welcome to Heroes! Try running a Score Results report for that content item and see if you can locate their attempt through that report.
Thanks for the tip! However, when I went to Reports, and then Score Results: How did people score?, the content is not displayed in the list of content available for the report. I am not sure why that is because it is displayed on the Content tab.
When I go to the Content tab and select the content from the list, under select options for this presentation, I can run a report called Answer Breakdown, How did people answer. However, this report shows all answers for each question and I can't really tell which answers are her answers.
Do you think there is a problem my content? Should I re-publish to Articulate Online?
Thanks,
Lisa
Can you submit a case so we can take a closer look?
http://www.articulate.com/support/contact/method.php
I am having the same problem?
What was ever done to fix this problem?
Thanks
Welcome to Heroes, Alaina!
There were a few unique issues and solutions for the above discussion. We'd be happy to provide you with the same support if you're able to give us more details or specific questions for the issue you're facing. Thanks!
Hi,
I have been using Articulate for a few months now, and now that we have started publishing content for our employees we have started running into a problem capturing passed/failed testing results in any reporting function for a few employees. They tell us they have completed the training but nothing is showning, except that they have opened the training.
In one case as the administrator I recieved a completion email of a training course but it did not capture the same details in the articulate reporting.
What can I do to fix this, this will cause grief for many employees if there scores are not being recorded?
Thanks.
Articulate was able to lead me to the link below:
http://www.articulate.com/support/articulate-online/kb/?p=419
But the last question I am still pondering is if an employee has left their browser open for an extended period of time and Articulate kicks the user out of the training b/c of a time lapse issue, then the user logs back in and resume the training content and completes the training... is this why we are not recieving completed reports with the approriate scores?
Do they need to finish the training right there and then? but if interupted do they need to make sure to exit and logout to be able to resume correctly and recieve accurate reporting details?
Thanks
HI Alaina. Are you using Articulate Online or your own LMS?
Just using Articulate Online?
Hi Guys,
I was wondering if someone can please give me advice for the below issue.
We want to be hosting our courses on our intranet for staff to take. The only problem is our intranet is not scorm compliant. We are going to pay some developers to make our intranet scorm compliant so it will be compatible with Articulate. I have a question regarding the test results.
How would we get the test results from Articulate into our intranet ? The test results seem to just get displayed on the page within Articulate and not written/stored anywhere? Are they stored somewhere within the published LMS files?
Please advise.
Many Thanks
Peter
Had another employee have the same problem just minutes ago.
Here are both screen captures.. please help
This is a pretty complete article on issues that could cause what the person is experiencing:
http://www.articulate.com/support/articulate-online/kb/?p=419
If they continue to have issues, please submit a case:
http://www.articulate.com/support/contact/method.php
Thanks for the help, I have previously submitted the same case and the above article was given to me as well. But even after viewing a user complete and submit a quiz and properly close out of the browswer we are still not receiving results?
Any other ideas?
Thanks
Hi Alaina,
Other than observe the user take the quiz, from the link Justin provided above, were you able to identify any other potential issues from a developer or administrator perspective? Things like branching, email results, or even the 10-minute caching feature for reports can all cause problems with receiving results.
Hello Heroes,
I need help with several problems I am having with Storyline please.
Thanks for your help
Hey Robert!
Any chance you could share the file, or send it to us privately, so we can take a closer look at it? Thanks!
Looks like we figured our problems out.........................thanks to a great community and resources.
Sweet! Glad to hear it
I am having a problem with my reports. I am getting a lot of incomplete slides. The report indicates Incomplete when in fact the person has completed ALL the slides and quizzes. It says Passed when she hasn’t. Can you provide some insight as to why our reports are all over the place? What am I doing wrong?? Can I send my reports/ presentation to someone to help me??
Hi Natasha!
Can you tell us which product you're using? As far as a testing ground, we recommend using SCORM Cloud. It's the industry stand for SCORM courses, and can be used to troubleshoot tracking issues.
Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. The articles here and here may also help clear up common LMS issues.
Thanks, Natasha!
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