Within my articulate course (Articulate Studio '13), I have an Quizmaker assessment. Prior to completing the assessment in Safari, the tester has to download the most recent version of adobe to continue. This does not happen on any of the other browsers...do you know why this would happen? Thanks!
The course is published to HTML5 and the client was just testing the course...so they were curious as to why they weren't being prompted for the Flash Player download when viewing in the other browsers....the prompt was only when viewing in Safari.
Because Safari has flash installed the story.html file would deliver the flash version, at this point safari prevents the content playing because it believes the version of flash installed to be out of date.
If your client did not have flash installed it would deliver the HTML5 version, unfortunately it will not give them the HTML5 version because it had already determined flash was installed
Now in viewing the course on an ipad my client says that sometimes the Next button does not work and they have to hit the previous button and then proceed through the course. I actually noticed that on another slide when I was testing the course. The course works fine on internet explorer or chrome on my desktop....is this a known issue with html and safari...where it get's 'hung up'. I should tell you I am working on the previous update 4 of articulate. My client wanted me to hold off on downloading update 5. Any insight would be appreciated on this...thanks!!
HTML5 has some inherent limitations as detailed here, but I know there was a similar issue where you had to click the button twice while in iOS8, and you'll also see notation of a few fixes in Update 5 of Studio that dealt with that situation.
Danielle just wanted to check something you are using Safari on the Mac? I think Articulate have dropped support for Safari for the PC due to Apple stooping developing it
8 Replies
Hi Danielle!
Sounds as if you are needing the latest Flash Player download, perhaps the other browsers are up to date.
Be sure that you are following the viewing guidelines here and you can also publish to HTML5 to view in Safari :)
Could be new safari security where it will only allow flash content to run with the latest version of flash installed
Thank you Leslie and Phil,
The course is published to HTML5 and the client was just testing the course...so they were curious as to why they weren't being prompted for the Flash Player download when viewing in the other browsers....the prompt was only when viewing in Safari.
Because Safari has flash installed the story.html file would deliver the flash version, at this point safari prevents the content playing because it believes the version of flash installed to be out of date.
If your client did not have flash installed it would deliver the HTML5 version, unfortunately it will not give them the HTML5 version because it had already determined flash was installed
Phil- thank you so much for clarifying.
Now in viewing the course on an ipad my client says that sometimes the Next button does not work and they have to hit the previous button and then proceed through the course. I actually noticed that on another slide when I was testing the course. The course works fine on internet explorer or chrome on my desktop....is this a known issue with html and safari...where it get's 'hung up'. I should tell you I am working on the previous update 4 of articulate. My client wanted me to hold off on downloading update 5. Any insight would be appreciated on this...thanks!!
Hi Danielle,
HTML5 has some inherent limitations as detailed here, but I know there was a similar issue where you had to click the button twice while in iOS8, and you'll also see notation of a few fixes in Update 5 of Studio that dealt with that situation.
Danielle just wanted to check something you are using Safari on the Mac? I think Articulate have dropped support for Safari for the PC due to Apple stooping developing it
Thanks for being so responsive Ashley and Phil! Phil- they were testing on an ipad using safari. Good to know about the dropped support for PC/Safari.
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