My "Prompt to resume on quiz restart" no longer works. I'm not sure if you've had a recent software update, but none of my current quizzes allow the user to resume. Even if I re-publish an old quiz that used to prompt, without changing any setting, the quiz i re-publish today will no longer prompt... Does anyone have any suggestions?
There have been no updates that would affect something like this. How are you viewing the quizzes when this happens/doesn't happen?
If you've uploaded content over existing content on a web server or LMS, try clearing your browser cache and see if that resolves the problem.
If that doesn't work, are you able to post one of the .QUIZ files here, so I can take a look? If you prefer, you're welcome to send the file to us privately. You'll be able to attach the .QUIZ file on the second page of the following form:
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
- I have been viewing the quizzes on our LMS. In fact on both of our LMS' and I'm receiving the same problem.
- I am not uploading content over existing content.
- and I've tried to submit a support case, but I continue to receive a "We are having trouble posting your request. Please try again in a bit." message.
Apparently nothing is working for me... Do you have any solutions?
I am coming up on a deadline as well, so anything I can do to help speed the help process up, let me know.
I was able to find your case this morning (#00322520 for my reference). It looks like Sid is already working on the case and is testing the files you sent over. I'll be sure to check in on the case and follow up with you here on the forums.
5 Replies
Hi Brandon,
There have been no updates that would affect something like this. How are you viewing the quizzes when this happens/doesn't happen?
If you've uploaded content over existing content on a web server or LMS, try clearing your browser cache and see if that resolves the problem.
If that doesn't work, are you able to post one of the .QUIZ files here, so I can take a look? If you prefer, you're welcome to send the file to us privately. You'll be able to attach the .QUIZ file on the second page of the following form:
Articulate Support - Submit a Support Case
Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.
Thanks!
Hello Christine. Thanks for the reply.
- I have been viewing the quizzes on our LMS. In fact on both of our LMS' and I'm receiving the same problem.
- I am not uploading content over existing content.
- and I've tried to submit a support case, but I continue to receive a "We are having trouble posting your request. Please try again in a bit." message.
Apparently nothing is working for me... Do you have any solutions?
I am coming up on a deadline as well, so anything I can do to help speed the help process up, let me know.
Thank you
Hi Brandon,
Strange, I'm not aware of any issues with the case system. I will definitely take a look and see if there's an issue with the page.
Other options:
Send an email to: support@articulate.com
Try this upload link
If neither of those options work, are you behind a firewall, by any chance?
Thanks!
Thank you Christine. I sent an email.
Good morning Brandon,
I was able to find your case this morning (#00322520 for my reference). It looks like Sid is already working on the case and is testing the files you sent over. I'll be sure to check in on the case and follow up with you here on the forums.
Thanks!
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