I have created a timed quiz (with all the questions being "fill in the blank") and I want the student to be able to move from slide to slide (question to question) with minimal use of the mouse. The Enter key seems to be good for moving from slide to slide, however the mouse is required to click in the box to fill in the answer. I had a couple of people test this and the TAB key seems to work for a few of the slides but then it tends to get lost. Is there an alternative to having the mouse be the field activation tool?
Are you able to give us a screencast example of the field selector getting lost? And if you'd like to see alternative ways for choosing fields in the future, please feel free to submit a feature request. Thanks!
No problem When you submit a case to us, after filling out the initial fields, you'll be brought to a second screen where you have the option of recording a screencast of the issue(s) you're experiencing. If you'd like, you can use that option to replicate the issue you described as the field selector becoming "lost".
I am getting ready to submit the case you asked for. When I get to the screencast part of the submission should I have the project already up and running? Or will the screencast allow me to step through the process to get it running? Thanks.
I am still having trouble uploading the screenr display. Is there something wrong with the system? I'd like to see if I can get this problem resolved as quickly as possible. Can someone help me out? I did the submit case and I recorded the screencast and pasted the private http:// address and then attached my .pptx file. I get the message that "we are having trouble posting your request.\nPlease try again in a bit."
Sorry for the trouble you're experiencing. We're still working out some kinks within the new site. If you'd like to send us your project files, please create a Presenter package and send it to us using this link. Thanks for your patience, and someone will contact you shortly.
I've filled it all in and it still won't take it. Frustrating to say the least. Please let me know when you have things fixed so that I can send this to you. Thanks.
What web browser are you using? I cannot duplicate this problem unless I haven't filled out all of the required fields which are your First Name, Last Name, Email and Subject
I clicked on your link and it took me to the same place as the from yesterday. The upload has issue with the attached zip file. So, I'm not sure I can send you anything on this. I'm still getting "we are having trouble posting your request.\nPlease try again in a bit."
I am looking at a test quiz I did and I cannot duplicate an issue with the keyboard shortcuts not working provided that the quiz is the active window on your screen. Here's a link to my test:
As long as the presentation is the active window, the keyboard shortcuts work fine for me. You need to use Tab to select the Fill in the Blank. It should highlight that area and allow you to enter your information.
Actually Justin, in your example I can reproduce my error. When I hit the tab key it goes everywhere except the place to activate the fill in the blank field. Interesting.
OK Great! Let us know if the http://www.articulate.com/support/contact/submit.php link is working for you as well. I was able to use this form with IE8 and without any issues. I did as you described and Recorded a Screenr and pasted the link in the description; still no error and the upload completed without issue.
As a test try a different file to upload, preferably one from your local drive.
When you hit tab it should select the question navigation panel, followed by the fill in the blank area, followed by the submit button. What is happening when you do this?
When I hit tab it is selecting the question, but if I continue to hit tab it actually goes up to the navigation bar, the search box in IE, the tabs in the navigation panel, the question, the answers, the submit button and on and on. When I get to the 2nd screen that is fill in the blank, the tab button continues to navigate, and finally it will activate your fill in the blank field. But, in my quiz it must be getting out of bounds and never coming back to the test to activate the field because I tab and tab and tab and the field never activates.
OK. You may need to contact your IT department so they can assist you with sending us your files. I am not able to duplicate any of your issues with my quiz. Everything works as expected for me provided the presentation is the active window on my screen.
36 Replies
Hi Marta!
Are you able to give us a screencast example of the field selector getting lost? And if you'd like to see alternative ways for choosing fields in the future, please feel free to submit a feature request. Thanks!
Peter,
Not sure what you would want. What do you need to look at? I'm pretty new at all of this.
Hey Marta,
No problem
When you submit a case to us, after filling out the initial fields, you'll be brought to a second screen where you have the option of recording a screencast of the issue(s) you're experiencing. If you'd like, you can use that option to replicate the issue you described as the field selector becoming "lost".
I am getting ready to submit the case you asked for. When I get to the screencast part of the submission should I have the project already up and running? Or will the screencast allow me to step through the process to get it running? Thanks.
Hi Marta.
You have 15 minutes to record the screencast so I think you can do it whichever way you feel most comfortable and you should be fine.
So, it says it couldn't upload anything. Is that because I'm behind a firewall?
I am still having trouble uploading the screenr display. Is there something wrong with the system? I'd like to see if I can get this problem resolved as quickly as possible. Can someone help me out? I did the submit case and I recorded the screencast and pasted the private http:// address and then attached my .pptx file. I get the message that "we are having trouble posting your request.\nPlease try again in a bit."
So, I need alternatives here. Thanks.
Hi Marta!
Sorry for the trouble you're experiencing. We're still working out some kinks within the new site. If you'd like to send us your project files, please create a Presenter package and send it to us using this link. Thanks for your patience, and someone will contact you shortly.
I am getting another error.
"Please fill in required information"
I've filled it all in and it still won't take it. Frustrating to say the least. Please let me know when you have things fixed so that I can send this to you. Thanks.
Hi Marta.
What web browser are you using? I cannot duplicate this problem unless I haven't filled out all of the required fields which are your First Name, Last Name, Email and Subject
IE 8
I'll try again, but I know I filled everything out.
Everything is filled in.
Can you please submit a case here and we'll look into the uploader issue? You can upload your file(s) through that form.
Hi Marta.
Thank you for bringing this issue to our attention. Please refresh your browser and try again. This issue has been fixed.
I clicked on your link and it took me to the same place as the from yesterday. The upload has issue with the attached zip file. So, I'm not sure I can send you anything on this. I'm still getting "we are having trouble posting your request.\nPlease try again in a bit."
The http://upload.articulate.com link should be working now. I will look into why the http://www.articulate.com/support/contact/submit.php link isn't working for you.
Hi Marta.
I am looking at a test quiz I did and I cannot duplicate an issue with the keyboard shortcuts not working provided that the quiz is the active window on your screen. Here's a link to my test:
http://support-cases.articulate-online.com/8941726648
As long as the presentation is the active window, the keyboard shortcuts work fine for me. You need to use Tab to select the Fill in the Blank. It should highlight that area and allow you to enter your information.
Okay, I got the file to upload for you. I am going to go back to submit a case. I did a delete on history & cache. Let's see if it works.
Actually Justin, in your example I can reproduce my error. When I hit the tab key it goes everywhere except the place to activate the fill in the blank field. Interesting.
After clearing history & cache the articulate support upload still doesn't work. (just letting you know).
Marta,
OK Great! Let us know if the http://www.articulate.com/support/contact/submit.php link is working for you as well. I was able to use this form with IE8 and without any issues. I did as you described and Recorded a Screenr and pasted the link in the description; still no error and the upload completed without issue.
As a test try a different file to upload, preferably one from your local drive.
When you hit tab it should select the question navigation panel, followed by the fill in the blank area, followed by the submit button. What is happening when you do this?
When I hit tab it is selecting the question, but if I continue to hit tab it actually goes up to the navigation bar, the search box in IE, the tabs in the navigation panel, the question, the answers, the submit button and on and on. When I get to the 2nd screen that is fill in the blank, the tab button continues to navigate, and finally it will activate your fill in the blank field. But, in my quiz it must be getting out of bounds and never coming back to the test to activate the field because I tab and tab and tab and the field never activates.
OK. You may need to contact your IT department so they can assist you with sending us your files. I am not able to duplicate any of your issues with my quiz. Everything works as expected for me provided the presentation is the active window on my screen.
I got my zip file to upload using upload.articulate.com. Can you see them?
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