Quiz not launching in course (Studio '09)

What would prompt a quiz inside a course to freeze upon launch?

After publishing a course in Articulate Studio '09, some of our learners are stuck when the Quiz launches at the end of the course. The grey "loading" circle appears, but goes no further.

We're not able to replicate the issue ourselves. We have noticed that, for some of our trouble tickets, the learner is using Firefox (we test in the "corporate/IT approved" IE).

Is there an issue with Firefox and Articulate quizzes and interactions? What would prompt a quiz inside a course to freeze upon launch?

1 Reply
Ashley Terwilliger-Pollard

Hi Paul,

I tested my own Presenter course, with a quiz slide at the end and everything loaded as expected within Firefox. There are some other reasons why the quiz may not load, but they're not Presenter specific and likely would impact all of your users. 

You may want to confirm with these users that they're up to date with their browsers, Flash player, etc. and following the viewing guidelines outlined here:

Viewing Content

Flash Player 6.0.79 or later (http://www.adobe.com/go/getflash) (Flash Player 7 or later recommended), and one of the following browsers:

  • Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
  • Macintosh: Safari 3 and later,Firefox 1.x and later, Google Chrome
  • Linux: Firefox 1.x and later