Quiz Review Stuck in Continuous Loop

I created a quiz from scratch with 27 questions that are located in a question bank.  I have the quiz set up to not allow retry.  I am having issues with reviewing the quiz after failure, which causes the review to be stuck in a continuous loop.  The learner cannot return to the results page.  Here are the steps I followed:

  1. I failed the quiz the first time, clicked on "Review Quiz" and it goes into a continuous loop that you cannot exit unless you click on the "x" in the upper right corner.  If you exit this way, then  click on "Resume" to return to the quiz. 
  2. Do not  click on "yes" on the bookmark, otherwise, if you do then you are back in that continuous loop.  You have to click on "no".  You can then retake the quiz, fail it and the "resume" disappears (note:  it takes the resume button several seconds to disappear.  If you click on it before it disappears, you can take the quiz again).   

For proprietary reasons, I cannot share the content on here.  

I have re-built this quiz several times and even switched over to Storyline 2 and I am having the same issue.

Please help :(





5 Replies
Ashley Terwilliger-Pollard

Hi Mike,

I certainly understand and if you need to share privately, our Support Engineers are able to sign an NDA. 

You mentioned thinking it was LMS specific, and a great way to narrow down that thought is to look at testing the course in another LMS environment such as the SCORM Cloud environment. Its an industry standard for LMS testing and you can follow along with the steps here to properly test it. 

Also, just an FYI that responding via email includes your signature here in the forum post. You are welcome to edit the post to remove that information as well.