I am about to update one of courses on our LMS, but when I publish it and then view it, the quiz won't load. I get the spinning circle. It is currently working fine on the LMS. I've tried publishing it to LMS and CD and neither work. I've deleted the quiz and re-inserted it. I've renamed it so there are no spaces.. Not sure what else to try.
"Quiz works locally, but doesn’t load on a web server
If your published Articulate Quizmaker '09 quiz plays properly on your local computer but will not load after you have uploaded it to your Web server, then it is likely that your XML files were corrupted during the upload process.
A common symptom is to see no content displayed in the quiz area during quiz playback.
To correct this behavior, either use the FTP upload feature of Articulate Quizmaker '09, or set your FTP application to upload files as binary. Uploading the XML files in ASCII or Auto transfer modes may cause corruption.
It is also important to maintain the directory structure of your published content."
I'm afraid you've lost me. I'm not actually loading it to a web server. I try publishing it either to LMS or to CD and then click "View Presentation." That's when I get the spinning wheel. All this is done locally on my computer.
Thanks, but thiat tutorial is for stand-alone quizes. Mine is part of a course. :-(
And the key thing is... it's been working fine for the past 1.5 years, it's just now as I'm publishing an update that it's not working. Oh, and another couple of notes:
I didn't make any changes to the quiz itself, and
each time before I publish it, I delete the files in the directory I'm publishing to as I've read that writing over previous published files sometimes causes problems
Are you testing your content on Chrome, by any chance? There is a known issue that Google has yet to resolve. Otherwise, I'd suggest taking a look at this article for common reasons why a quiz won't load as part of your published course. Let us know if that helps...
No, I'm not using Chrome. I did find that article earlier and couldn't find anything in it that applied or would fix it. Then I went back and tried making the file path shorter. I had originally looked at the path and it was 145 characters so I felt it was fine. With no other ideas, I tried shortening it to 125... and it worked! Don't know why... but at least it was resolved.
I am having a similar problem. I have a large course that contains 16 quizzes throughout. One version is published to Articulate Online and it works fine. I am trying to publish the same course to a CD, which I've done multiple times, but each time a couple of the quizzes fail to load—and it's not the same quizzes each time that fail.
Is there a recommended file size cap? My ppt and its presenter file are about 700 MB collectively.
Also, I should be safe regarding all the recommendations in this link shared earlier in this thread.
9 Replies
Hi Dayna!
I came across some information that may help with the issue you're having. It sounds like the file works locally, so maybe this information will help.
The original article can be found here.
"Quiz works locally, but doesn’t load on a web server
If your published Articulate Quizmaker '09 quiz plays properly on your local computer but will not load after you have uploaded it to your Web server, then it is likely that your XML files were corrupted during the upload process.
A common symptom is to see no content displayed in the quiz area during quiz playback.
To correct this behavior, either use the FTP upload feature of Articulate Quizmaker '09, or set your FTP application to upload files as binary. Uploading the XML files in ASCII or Auto transfer modes may cause corruption.
It is also important to maintain the directory structure of your published content."
I hope this helps!
Have a great day,
Christine
Hello,
I'm afraid you've lost me. I'm not actually loading it to a web server. I try publishing it either to LMS or to CD and then click "View Presentation." That's when I get the spinning wheel. All this is done locally on my computer.
Dayna
Hey Dayna! I know there are some properties that have to be addressed. Have you looked at this tutorial to see if it helps you?
Hope it does!
Thanks, but thiat tutorial is for stand-alone quizes. Mine is part of a course. :-(
And the key thing is... it's been working fine for the past 1.5 years, it's just now as I'm publishing an update that it's not working. Oh, and another couple of notes:
Hey Dayna,
Are you testing your content on Chrome, by any chance? There is a known issue that Google has yet to resolve. Otherwise, I'd suggest taking a look at this article for common reasons why a quiz won't load as part of your published course. Let us know if that helps...
Hi Peter,
No, I'm not using Chrome. I did find that article earlier and couldn't find anything in it that applied or would fix it. Then I went back and tried making the file path shorter. I had originally looked at the path and it was 145 characters so I felt it was fine. With no other ideas, I tried shortening it to 125... and it worked! Don't know why... but at least it was resolved.
Thanks!
Dayna
Thanks for the update, Dayna. And glad to hear it's working
I am having a similar problem. I have a large course that contains 16 quizzes throughout. One version is published to Articulate Online and it works fine. I am trying to publish the same course to a CD, which I've done multiple times, but each time a couple of the quizzes fail to load—and it's not the same quizzes each time that fail.
Is there a recommended file size cap? My ppt and its presenter file are about 700 MB collectively.
Also, I should be safe regarding all the recommendations in this link shared earlier in this thread.
Any suggestions? Thanks!
Hi Keith,
Would you mind submitting a case with us? We'd be happy to take a look at the files and see what might be causing this.
Thanks!
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