Quizmaker 09 Print not working in Internet Explorer


I have embedded a Quizmaker 09 quiz into Moodle using the quiz.html file and I cannot get the Print button to result in the certificate popping up in IE 9. It requests you to type in your name and then nothing happens when I click OK.

I thought it might be a blocked pop up but I have checked my browser security and privacy settings so I do not think it is this? Although it could be a strange setting that is not obvious to me. It is working fine in IE 8, Firefox, Chrome and Opera.

Any help would be much appreciated.


1 Reply
Christine Hendrickson
Welcome to E-Learning Heroes, Ailsa!
I'm sorry to hear that you're experiencing this issue with IE9. However, there are a few things we can try to resolve this problem. You were right in checking your pop-up blocker settings, this is usually the most common fix.
Since the pop-up blocker is not the issue, lets look at a few other things.
  • 1) Make sure you are using the most recent release of Flash player for this version of Internet Explorer. To check your version, please go to this site.
  • 2) Try clearing your cache. You can do this in Internet Explorer by going to 
  • Tools -> Internet Options -> General -> Temporary Internet Files and select Delete Cookies and Delete Files
  • 3) Under the Security tab, click on the Internet, Local intranet, Trusted Sites, and Restricted Sites and select Default level for each. 
  • 4) Under the Privacy tab make sure that is set to the Default level. 
  • 5) Under Advanced click Restore advanced settings and click OK. 
  • 6) Restart the web browser.
Let me know if you continue to experience the issue. Thanks!