Quizmaker 09 published quizzes suddenly not loading

Hi all.  I have about 50 quizzes on a simple webpage that students use as pre-study before going to a classroom course.  These have been in place and working fine for 3+ years.

Now I am getting reports from all over that the quizzes will not load.  The 'loading' circle comes up and just spins and spins.

I can also see this behaviour on Win 7 and 8 and in Firefox, IE 10 and 11 and Chrome.

I have updated Java and Flash, but still no luck.  I have also republished some quizzes, but again with no luck.

I have seen other posts about similar issues, but nothing is helping.  This problem has just started to happen in the past few weeks and it is being seen by people all over the world and on all platforms and browsers.

Any clues as to what may have changed in Flash/Java/Windows/anything that may be causing this?

Thanks

Paul

19 Replies
Larry Hieb

Paul Barker said:

Hi all.  I have about 50 quizzes on a simple webpage that students use as pre-study before going to a classroom course.  These have been in place and working fine for 3+ years.

Now I am getting reports from all over that the quizzes will not load.  The 'loading' circle comes up and just spins and spins.

I can also see this behaviour on Win 7 and 8 and in Firefox, IE 10 and 11 and Chrome.

I have updated Java and Flash, but still no luck.  I have also republished some quizzes, but again with no luck.

I have seen other posts about similar issues, but nothing is helping.  This problem has just started to happen in the past few weeks and it is being seen by people all over the world and on all platforms and browsers.

Any clues as to what may have changed in Flash/Java/Windows/anything that may be causing this?

Thanks

Paul


I can't speak to your exact issue but you may also want to check if your "Finish" and "Print" buttons at the end of your tests works - of course you won't be able to do this until you figure out the issues you explained in this post.  The issue I explained is a known issue in QM 09 and Articulate states they are working on a fix (although it has been several months in it's attempts to provide a fix but nothing yet). See this link for more info on this issue. http://community.articulate.com/forums/t/40678.aspx

Paul Barker

Hi Leslie.  Yes, they are on a server and accessed via a html page.  They are published for 'Web', not LMS.

The odd thing is that they worked for all these years and suddenly they don't.  I have received another complaint this morning!

I am suspecting a change to one of the underlying technologies eg Flash, and I am hoping someone at Articulate or in the community has a clue on how to get around this.

I am sending you a link via a private message.

Thanks

Paul

Paul Barker

Thanks Larry for your reply.  The quizzes worked fine until a few weeks ago.  I can get them to work in a few cases, but I can't pin down anything consistent.  I certainly share your frustration at the lack of quick action on issues besides workarounds and also the lack of patches for urgent customer issues.  Product updates are the only thing we get, not interim fixes via patches and I think this is a poor response.

Leslie, thanks for looking at the site.  You saw the behaviour in Chrome and Firefox.  Any ideas on how to get around this?

I have since put the quizzes on a totally different server (different hosting company) and the problem is the same.  I believe there is something in the browser/Flash/Java version combo that has broken it. 

Has anyone else seen this?  Any fixes?

Thanks

Paul

Paul Barker

Hi Leslie.  Since my issue is not SCORM and my quizzes are not published for SCORM, then I don't see the sense in testing SCORM Cloud?

Lenae, I still haven't found a consistent fix.  Some platforms are working and other, seemingly identical, platforms are not.  Are you saying that IE now works?  It doesn't for me.

I'll certainly update this post if I find anything.  I'm surprised you and I are the only 2 reporting this!

Paul

Justin Grenier

Good Morning, Paul.

Leslie asked you to test your content in SCORM Cloud because it is an industry-standard platform for testing E-Learning content.  If you'd prefer to test using a simple web host, we'd recommend Tempshare, Amazon S3, Dropbox, or Google Drive.  This is an important step to tell us whether your problem is specific to your web host, or is more widespread across multiple hosting platforms.

I also see that Karla has supplied some useful next steps within your Case Number 00385260 for troubleshooting the learner's side of the equation, and I'm sure she'll look forward to hearing back from you on the results of your testing as well.  Good luck!

Justin Grenier

Good Morning Amir, and welcome to Heroes!

Articulate does not recommend hosting content on a local area network drive. This can cause unexpected issues according to Adobe and should be avoided.

Published content should be uploaded to a Web server or LMS for proper playback.  If you will be viewing content on your local hard drive, you should publish for CD.

Good luck with your project!

Tony Hersey

Was there ever a resolution to this issue? 

The recent Studio 09 patch exe has worked as far as fixing tracking and completion issues within presenter 09 courses.  However, one of our clients using standalone quizmaker 09 exams cannot even load the quizzes when using IE11.  They are published for an LMS, and work in compatibility mode, but we are moving this client to a new platform and compat view is not an option. 

Has there been any resolution to the perpetual loading screen for Quizmaker 09 and IE11?

~Tony

Paul Barker

Hi Tony.  Yesterday it was suggested that I remove all spaces from the quiz folder names.  This has worked for all platforms - Chrome, IE (native and desktop) and Firefox.  It is a bit of a pain to change all the folders and associated html, but it does work.

You'll realise also that Quizmaker adds text with spaces to your folders (" - Quizmaker output") so this is definitely an issue for Articulate to work on and address!

Paul

Justin Grenier

Good Morning, all.

We've determined that this behavior stems from a bug in Flash Player 12, and until Adobe gets around to fixing it, we've documented the problem in our Knowledge Base, along with several workarounds.  As Paul has pointed out, the most straightforward of these workarounds is to remove the spaces and special characters from the path (URL) to the quiz.html file.

Please let us know if you need anything else.  Thanks!

Andy MacDonald

Justin, is there any chance you can provide any (more) details on the specific nature of this Flash Player bug?  I've published with QM 13 and the (Flash) quiz loads fine under the same circumstances as the faulty QM '09 quiz. Is there anything I can do as a work around for QM '09. I have a project with some very specific requirements that prevent me from republishing in QM '13 and redelivering.  One thing I cannot do is ensure that quiz.html gets written to a file path without spaces or special characters. Thanks!