Quizmaker 09 published quizzes suddenly not loading

I can't speak to your exact issue but you may also want to check if your "Finish" and "Print" buttons at the end of your tests works - of course you won't be able to do this until you figure out the issues you explained in this post.  The issue I explained is a known issue in QM 09 and Articulate states they are working on a fix (although it has been several months in it's attempts to provide a fix but nothing yet). See this link for more info on this issue. http://community.articulate.com/forums/t/40678.aspx

Hi Paul! Where are your quizzes published? You mention a simple webpage, does this mean they are accessing something on a server or on an LMS?

Hi Leslie.  Yes, they are on a server and accessed via a html page.  They are published for 'Web', not LMS.

The odd thing is that they worked for all these years and suddenly they don't.  I have received another complaint this morning!

I am suspecting a change to one of the underlying technologies eg Flash, and I am hoping someone at Articulate or in the community has a clue on how to get around this.

I am sending you a link via a private message.

Thanks

Paul

Thanks Paul!

Thanks Larry for your reply.  The quizzes worked fine until a few weeks ago.  I can get them to work in a few cases, but I can't pin down anything consistent.  I certainly share your frustration at the lack of quick action on issues besides workarounds and also the lack of patches for urgent customer issues.  Product updates are the only thing we get, not interim fixes via patches and I think this is a poor response.

Leslie, thanks for looking at the site.  You saw the behaviour in Chrome and Firefox.  Any ideas on how to get around this?

I have since put the quizzes on a totally different server (different hosting company) and the problem is the same.  I believe there is something in the browser/Flash/Java version combo that has broken it. 

Has anyone else seen this?  Any fixes?

Thanks

Paul

Paul, how was your SCORM Cloud testing that was recommended?

We are also having the same issues. Is there an update for Chrome now, too? There was a release for IE 11 but our Quizzes still aren't working in Chrome.

Thanks!

Hi Leslie.  Since my issue is not SCORM and my quizzes are not published for SCORM, then I don't see the sense in testing SCORM Cloud?

Lenae, I still haven't found a consistent fix.  Some platforms are working and other, seemingly identical, platforms are not.  Are you saying that IE now works?  It doesn't for me.

I'll certainly update this post if I find anything.  I'm surprised you and I are the only 2 reporting this!

Paul

Good Morning, Paul.

Leslie asked you to test your content in SCORM Cloud because it is an industry-standard platform for testing E-Learning content.  If you'd prefer to test using a simple web host, we'd recommend Tempshare, Amazon S3, Dropbox, or Google Drive.  This is an important step to tell us whether your problem is specific to your web host, or is more widespread across multiple hosting platforms.

I also see that Karla has supplied some useful next steps within your Case Number 00385260 for troubleshooting the learner's side of the equation, and I'm sure she'll look forward to hearing back from you on the results of your testing as well.  Good luck!

Hi Justin.  I forgot to mention in my last post that I have put the quizzes on a different server (different host) and I get the same behaviour.

Thanks

Paul

We are experiencing similar problems with all our published quizzes.

They suddenly stopped working.

When launching the quiz we get the following error message:

Thanks for the update, Paul.

I see that Karla has asked for a copy of your .quiz file so that she can test this problem further, and we'll look forward to receiving that.  Thanks again!

Good Morning Amir, and welcome to Heroes!

Articulate does not recommend hosting content on a local area network drive. This can cause unexpected issues according to Adobe and should be avoided.

Published content should be uploaded to a Web server or LMS for proper playback.  If you will be viewing content on your local hard drive, you should publish for CD.

Good luck with your project!

Thank you Justin.

I tried it on our web server and it works fine there.

Previously, it used to work on our local area network as well...

But as long as it works well on the web server we're good.

Thanks very much for your kind help,

Amir

Was there ever a resolution to this issue? 

The recent Studio 09 patch exe has worked as far as fixing tracking and completion issues within presenter 09 courses.  However, one of our clients using standalone quizmaker 09 exams cannot even load the quizzes when using IE11.  They are published for an LMS, and work in compatibility mode, but we are moving this client to a new platform and compat view is not an option. 

Has there been any resolution to the perpetual loading screen for Quizmaker 09 and IE11?

~Tony

Good Afternoon, Tony.

We're still working with Paul to isolate the root cause of his specific problem.  Would you mind sending us a copy of your .quiz file so that we can take a closer look at the problem with you?  Thanks!

Hi Tony.  Yesterday it was suggested that I remove all spaces from the quiz folder names.  This has worked for all platforms - Chrome, IE (native and desktop) and Firefox.  It is a bit of a pain to change all the folders and associated html, but it does work.

You'll realise also that Quizmaker adds text with spaces to your folders (" - Quizmaker output") so this is definitely an issue for Articulate to work on and address!

Paul

Good Morning, all.

We've determined that this behavior stems from a bug in Flash Player 12, and until Adobe gets around to fixing it, we've documented the problem in our Knowledge Base, along with several workarounds.  As Paul has pointed out, the most straightforward of these workarounds is to remove the spaces and special characters from the path (URL) to the quiz.html file.

Please let us know if you need anything else.  Thanks!

Justin, is there any chance you can provide any (more) details on the specific nature of this Flash Player bug?  I've published with QM 13 and the (Flash) quiz loads fine under the same circumstances as the faulty QM '09 quiz. Is there anything I can do as a work around for QM '09. I have a project with some very specific requirements that prevent me from republishing in QM '13 and redelivering.  One thing I cannot do is ensure that quiz.html gets written to a file path without spaces or special characters. Thanks!