Quizmaker 13 not upgradeing to 360 Feb 06, 2019 By Marie Fenske When I try to upgrade my PPT and Quizzes from 13 to 360, all the Quiz question content is gone when open in 360. I have to re create the entire quiz?
Alyssa Gomez Staff 5 years ago02/06/19 at 8:41 pm (UTC) Hi Marie, Thanks so much for reaching out to us! I see you also opened a case – smart idea. My colleague Richard will reach out to you soon with next steps! I'll also follow along with your case as it progresses.
Claude Fillion over 4 years ago12/06/19 at 2:42 pm (UTC) Hello, We also have questionnaires from 13 to 360 that present the same problem. Since your convessation in 10 months ago, did you find an alternative to solve the problem? Thank you for responding as quickly as possible. We have forty questionnaires to republish so update to 360.
Lauren Connelly Staff over 4 years ago12/06/19 at 5:28 pm (UTC) Hi Claude! We did find a fix! It appears to be an erratic behavior. Here's what you'll need to do:1) Uninstall Studio ‘13 if you still have it on your computer.2) Repair Studio 360. Here’s how:https://www.articulate.com/support/article/How-to-Repair-Articulate-Studio-3603) Make sure you are working locally. Working on a USB or network drive can cause erratic behavior due to latency.We'll be here if you have any questions!
3 Replies
Hi Marie,
Thanks so much for reaching out to us! I see you also opened a case – smart idea. My colleague Richard will reach out to you soon with next steps! I'll also follow along with your case as it progresses.
Hello,
We also have questionnaires from 13 to 360 that present the same problem.
Since your convessation in 10 months ago, did you find an alternative to solve the problem?
Thank you for responding as quickly as possible. We have forty questionnaires to republish so update to 360.
Hi Claude!
We did find a fix! It appears to be an erratic behavior.
Here's what you'll need to do:
1) Uninstall Studio ‘13 if you still have it on your computer.
2) Repair Studio 360. Here’s how:
https://www.articulate.com/support/article/How-to-Repair-Articulate-Studio-360
3) Make sure you are working locally. Working on a USB or network drive can cause erratic behavior due to latency.
We'll be here if you have any questions!
This discussion is closed. You can start a new discussion or contact Articulate Support.