Hello. I have several Quizmaker 13 slides peppered throughout a PowerPoint/Presenter 13 course. When previewing on SCORM Cloud, all works fine unless the learner chooses to press the Enter button instead of clicking "Continue" on the Feedback. If they press the Enter button on their keyboard, the entire course closes out. Is this typical behavior? Is there a way to change this? Screenshot is attached. Thank you.
Hi, Shannon -- So sorry you are having difficulties, but let's see what we can do to help! Would you be able to share your file so that I can publish it on my end and see if I encounter the same behavior when testing in the SCORM Cloud, please?
Sure thing, Shannon! Please use this form to send your file, and once I have had the opportunity to run through some testing, I will be in touch via email with my findings. :)
Hi, Shannon -- I appreciate the head's up, but I wanted to ask if you received a confirmation email with your case #. I am searching by your first and last name, and I do not see a ticket for you today in our system as of yet.
Hi, Shannon -- Since we encountered an issue with the ticket earlier, I just wanted to give you a head's up that I replied to your case via email. (And unfortunately, I was not able to reproduce the issue you encountered where the module closes out entirely when you use the Enter/Return key to advance rather than use the mouse to click "Continue" on the feedback.) Please check out the SCORM Cloud link I provided and reply via email to let me know what more you can. :)
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Hi, Shannon -- So sorry you are having difficulties, but let's see what we can do to help! Would you be able to share your file so that I can publish it on my end and see if I encounter the same behavior when testing in the SCORM Cloud, please?
Hello Christie. Is there a way to send it to you privately? I can't post client information openly.
Sure thing, Shannon! Please use this form to send your file, and once I have had the opportunity to run through some testing, I will be in touch via email with my findings. :)
My apologies -- here is the link you will need! Thanks. :)
Done! I also included a link to the course on SCORM Cloud so you could see the behavior. Thanks for your help!
Hi, Shannon -- I appreciate the head's up, but I wanted to ask if you received a confirmation email with your case #. I am searching by your first and last name, and I do not see a ticket for you today in our system as of yet.
Hmmm. No. Trying again.... :-)
Worked this time! Articulate Case # 00689282
Received! Thanks for resubmitting, Shannon, and I will assign your case to myself and begin testing just as soon as possible. :)
Thank you Christie!
Hi, Shannon -- Since we encountered an issue with the ticket earlier, I just wanted to give you a head's up that I replied to your case via email. (And unfortunately, I was not able to reproduce the issue you encountered where the module closes out entirely when you use the Enter/Return key to advance rather than use the mouse to click "Continue" on the feedback.) Please check out the SCORM Cloud link I provided and reply via email to let me know what more you can. :)
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