Hi there, Jessica! Really sorry you've come across these errors.
I saw that you're working with my teammate, Robert, in a support case–brilliant move! He's carefully analyzing your answers to his questions to nail down the culprit.
You're in good hands there, and you should hear back with some next steps to try shortly. I'll also follow along!
Yes. I am hoping that you good folks at Articulate will resolve this issue in the next version of Studio 360. I have posted the issue here to keep any other people experiencing this issue up to date with the resolution for the issue.
Really appreciate that, Jessica! 🌟I'll also share updates here once we get to the root. Thanks again for working with us–we'll get to the bottom of this together!
Circling back here to note that we've got a 'e.props.model.parent.isMessageScene is not a function' JavaScript error appears when launching content logged as a possible bug. Luckily this doesn't affect the content, phew! ☺️
You're in the right place, and we’ll share updates here once we have them! Thanks again for working through this complex oddity with us, and we're standing by if you need anything else!
4 Replies
Hi there, Jessica! Really sorry you've come across these errors.
I saw that you're working with my teammate, Robert, in a support case–brilliant move! He's carefully analyzing your answers to his questions to nail down the culprit.
You're in good hands there, and you should hear back with some next steps to try shortly. I'll also follow along!
Yes. I am hoping that you good folks at Articulate will resolve this issue in the next version of Studio 360. I have posted the issue here to keep any other people experiencing this issue up to date with the resolution for the issue.
Really appreciate that, Jessica! 🌟I'll also share updates here once we get to the root. Thanks again for working with us–we'll get to the bottom of this together!
Hi, Jessica–and those following this discussion!
Circling back here to note that we've got a 'e.props.model.parent.isMessageScene is not a function' JavaScript error appears when launching content logged as a possible bug. Luckily this doesn't affect the content, phew! ☺️
You're in the right place, and we’ll share updates here once we have them! Thanks again for working through this complex oddity with us, and we're standing by if you need anything else!
This discussion is closed. You can start a new discussion or contact Articulate Support.