Quizmaker, Engage, Presenter Studio 2009 Not Working in Windows 7
Oct 17, 2011
We share a laptop in our department (we all have desktops, btw) and we had to get it reimaged because one of the I/O devices had stopped working. We had Windows 7 on it and Articulate Studio worked just fine. Since we've had it reimaged, I can't get Quizmaker, Engage, or Presenter to load. The only difference I can see is that we now have Office 2010, but we have the 32-bit version of it. The Articulate menu does load with PowerPoint. I've tried the following:
- Uninstalling and reinstalling Articulate Studio
- Updating the Flash player
- Making sure Microsoft .NET Framework 3.5.1 is enabled
When I try to run either Engage or Quizmaker, I get the same message:
Articulate Engage '09 has stopped working
A problem caused the program to stop working correctly. Please close the program.
When I try to publish through Presenter in PowerPoint, nothing happens - no error message at all. The same thing happens when I try to add an Engage or a Quizmaker interaction.
I was able to get it to load earlier today. It told me that I needed an activation code because I had exceeded the number of installations for my license, but our IT department must have followed up with Articulate on that.
Any suggestions?
Thanks!
Scott Lindsey
Sr. Training Specialist
RadioShack Learning & Development
7 Replies
Hi Scott,
Can you try the method in the link below for Windows 7?
http://www.articulate.com/support/presenter09/kb/?p=2425
Be sure to temporarily disable UAC and use Run as Administrator when specified.
If you continue to have issues after trying all of those steps, submit a support case to us by using the link below:
http://www.articulate.com/support/contact/
Thanks, Brian - I'll give it a shot. I apologize for just now responding, but I've been consumed with another project.
I appreciate your quick response and I'll post my results.
Scott
We successfully resolved this issue. Our IT group had reimaged the machine two more times, but we were still having issues. Uninstalling and reinstalling alone didn't solve the problem. I tried repairing the Articulate installation, and that didn't work either.
I followed the instructions in the link above for Windows 7 and it worked. We were really concerned, because our entire department is scheduled to upgrade to Windows 7 in the next week or two and we have several Articulate Studio users.
Thanks,
Scott
Thanks for checking back in, Scott. Really glad to hear you got the issue resolved!
Sure thing. We were really sweating this one. I wasn't prepared to deal with an entire department of frustrated training developers!
My desktop just got upgraded to Windows 7, and the issue is happening again. Do I absolutely have to uninstall Microsoft Office, or can I just uninstall Articulate & run the processes to completely remove Articulate from the registry?
Thanks,
Scott
I answered my own question. I got everything running with Articulate after following the instructions in the link above for Windows 7. We're a bit perplexed as to why this happened. I'm not sure which part of the instructions actually clinched the deal, but my hunch is the updated installer file.
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