Quizmaker provides wrong feedback to a question

I have a number of packages uploaded to our LMS system.  Last week I had reports that 2 packages had provided incorrect feedback on a question. 

Package 1 question was a simple true/false no shuffle, failed a user who had selected the correct response.

Package 2 was a picture question with shuffle answers on, user should click on the correct picture, again when checking the results the user had selected the correct response but system said it was incorrect. 

I've checked both packages and the answers in Quizmaker were correct.  I have no idea what's happened, I've taken the tests myself this morning without any problems. 

Both packages have been uploaded for months without issue.  Any advise would be most welcome.

3 Replies
Jennifer Dean

Hi, Ellen! So sorry to hear about the problems you are having with the feedback not working properly in your published output. Our support team would love to take a closer look and help out. Open a support case here. This interface will allow you to describe the problem, upload any necessary files, and even record your screen to show our engineers what's happening. Once your case is submitted you'll receive a confirmation email within 10 minutes and they will be in touch to assist you!