5 Replies
Justin Wilcox

Hi Connie and welcome to Heroes! You should be able to edit a Quizmaker template so let's try to figure out why you can't. Here are some basic best practices for you to try out:

  1. Make sure your .QUIZ file is located on your C: drive. Working on a network drive can cause erratic behavior.
  2. Make sure your .QUIZ file is lcoated in a directory path shorter than 256 characters (for example C:\Articulate)
  3. Make sure your DPI settings are correct: http://www.articulate.com/support/quizmaker09/kb/?p=95
  4. If you are still having an issue after following the steps above, try running a repair installation: http://www.articulate.com/support/presenter09/kb/?p=1157
Leslie McKerchie

Hi Matt! This thread is a bit dated, and this is the support resolution that was shared with Connie. We did not hear back from the user on this alleviated the issue.

I understand that you are unable to edit your Quizmaker templates. 

We recommend that you follow the suggestions below, for tips for managing your files which can help prevent issues: 

1.  Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.  
  
2. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). 

3.  Avoid using special characters, accents or symbols in your file names. 
  
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article: 
http://msdn.microsoft.com/en-us/library/aa365247(VS.85).aspx 

If you still can't edit even if you have followed the above recommendations, can you create a new Quizmaker file, save this to your desktop, then try to edit the template. If the issue still persists on this new file, can you please perform a repair installation of Articulate Studio '09 to see if it resolves your issue? Here's how: 

http://www.articulate.com/support/presenter09/kb/?p=1157 

***Note*** If you are prompted to locate a file during the reinstall process, you will need to perform a reinstall by following the steps below: 

1. Download Studio '09 here: 
http://www.articulate.com/downloads/09/ 
2. Save the file to your desktop. 
3. Double click the installer and select Reinstall. 
4. Restart your computer. 

Restart your machine, then test Quizmaker again. If the issue persists, can you carefully follow the troubleshooting steps in the following article below, to help resolve this issue: 

http://www.articulate.com/support/presenter09/kb/?p=2425