Quizzes not loading - read article


I read all the other posts regarding this issue, but still am having the problem. I read the

http://www.articulate.com/support/presenter09/kb/?p=2347 article, followed all the steps and still no luck. I created seven modules; all of the others work, but one of the seven continues to give me problems. Do you know if there could be any other reason the quizzes are not loading? I made a very minor edit to a quiz (deleted an image) but when I republished none of the interactions or quizzes load.

Any and all help is greatly appreciated


6 Replies
Peter Anderson

Hi Aileen

I'd recommend sending us your files so we can take a closer look. If you'd like to do that, please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

Aileen Lynch

Thank you so much, Peter!

I just uploaded the file. Case #00265691

I included the description in the comments section, but what is happening is that the quizzes just hang on the loading screen instead of displaying. I made minor changes to the Knowledge Check, but when I republished the file this happened. It works when I preview the slides, but they do not work once published.

Thank you again for your help!


Patricianne pavio

Helo Eileen, Peter,

I have the same problem with my ppt file : the quiz work fine when previewed but not when published. I have been testing for hours and can't find a solution.

I uploaded my package for review on your site Case #00266059, and if you could help that would be such a relief.

In the meantime, is there any chance that you could share the solution you found for Eileen's case with us here?

Thank you so much,

Best regards,


Peter Anderson

Hi Patricia

I've just confirmed that we've received your files and someone will be contacting you shortly. In the meantime, to avoid unexpected behavior in your published presentations, quizzes, and interactions, you should not use special characters in the published titles. Please review the following articles for more information and supported characters:

Presenter '09:


Quizmaker '09:


Engage '09:


Aileen Lynch

Thank you for your help, Peter!


My files actually work fine when I view them in the environment where the students will be viewing them. They still do not work when I view the output via the "View Presentation" dialog box that displays once the publish is complete, but when I uploaded them to our servers they worked fine. Hope this helps!

Good luck!