"Retry Quiz" does not redirect to the beginning of the quiz

Good Afternoon,

I have a set of presentations compiled with Articulate Studio '13 Update 1 that all contain quizzes with the same success/failure settings. The quizzes from all the presentation modules are set up to allow the user to retry the quiz should they fail. The problem I'm encountering with most--but not all--of these quizzes is that when a user does not pass a quiz and clicks the "Retry Quiz" button, the quiz resets their score and their answers but does not automatically go back to the beginning of the quiz. We want the program to return to the beginning of the quiz when the user clicks the "Retry Quiz" button, but this only happens with some of the quiz modules.

I've reviewed and compared the Result Slide Options "Failure" layer options for the quizzes that reset and return to the beginning of the quiz and those that reset the quiz but remain in the "Failure" splash screen, and I cannot find any differences between their settings.

Is there a setting in Articulate Presenter '13 or Quizmaker '13 that I could resolve this issue?

4 Replies
Christine Hendrickson

Hi Greg,

Leslie's out of the office for the next 2 weeks for vacation. 

You're welcome to modify the courses and cover up any content that needs to remain private, or you can share it with us through this support form. If you share it through that form, it will go to our support engineers by default. However, if you would like Leslie to review your file when she returns, you can add her name in the description like so:  ::Leslie::

If you would like to share the file with me, you can do the same with my name:  ::Christine::

If you do submit the files through a support case, please share the case number with us here. This way we can keep the thread up to date or communicate on the forums. 



Christine Hendrickson

Hi Greg!

I hope you had a great weekend :)

Thank you very much for sending in your project file!  The support case associated with this file is #00407145, for my reference.

I took a look at the project you shared with me and I do see one quiz file in slide 29. I tested this out through previewing in Presenter, and I saw the same behavior you described, but I did notice an error when clicking on the "Retry" button that the link for that button is not available through preview. I previewed in Quizmaker itself and I saw the same thing. 

When I test in just Quizmaker (via previewing) I see the score reset, but no slide jump. I published the quiz as a standalone and tested on a server - I saw the same behavior. 

It looks like it's something specific to this quiz, possibly corruption. I ended up importing the original questions into a new, blank Quizmaker file. I did not include the original results slide, but instead added a new one and enabled unlimited retries. It seems to be functioning as expected now. 

I removed the original quiz in your project and tested the project as a whole. Note that not renaming the quiz seems to result in a similar issue, but this may just be due to caching on my end. I renamed and inserted the quiz and it seems to be working quite well now. 

You may want to try this on your end with your projects that are experiencing this issue. I'm also going to respond to you via the support case, to share the modified version of the project and a link to the published version, so you can test this on your end. 

Please let me know here, or through the support case, if you have any trouble with this or any questions. 

In the meantime, please be sure to work with local project files, to avoid corruption:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.