A learner is trying to complete a quiz, but receives the "Scroll Down" error message. It happened a few times but this question won't let her continue. She has scrolled down as much as possible.
Hi Sue! Is this happening when users are on PC or on an iPad? We've had a few discussions on this topic in other forum posts, like this one and this one. In those posts, it was recommended to turn off "Require user to scroll to bottom on longer questions" from the Player Properties.
What version of Quizmaker are you using? Do you know if your students are seeing the Flash or the HTML5 output? Did you check to see if you had turned off the option to "require user to scroll to bottom on longer questions"?
Hi! We've been having this problem as well on modules using quizmaker. We un-checked the setting mentioned. We've had users say this fix worked for a few days, but now it's still asking them to scroll. It says to scroll on questions that are not long or need scrolling - we've checked to see that. What can we do?
Thanks for letting us know what's going on, Tara. Was this quiz built with Quizmaker '13 or Quizmaker 360? Have you been able to recreate the problem in your own testing?
Do you know what browser those users are in, and if they're viewing Flash or HTML5? I saw Richard mentioned narrowing it down to Chrome earlier - but I'm not sure if he saw it in Flash, HTML5 or both?
I thought it was a result of Chrome but I was incorrect. Most of the problems I have had reported ended up being users of Edge. I changed my options to default to Flash then html5 (including the mobile option) and I have not had any problems reported since.
I'm not sure what version of software you're using, but I did want to mention that Microsoft Edge is no longer supported with Studio '13 or Storyline 2. You can read more about that change here.
Our users use a variety of browsers, but Chrome seems to be the one most often mentioned. We have the "HTML 5" option checked on our uploaded packages... but am not sure if they're viewing Flash or HTML5. I would assume Flash is being used most often.
Despite turning off the scroll button we have asked our users to make sure they have the screen maximized when they first open the course. What we have found is some students will work with the course not maximized thus, during the quiz it asks them to scroll to the bottom.
Thanks for your reply Alyssa. I cant confirm the exact browser unfortunately. But, I will start asking our users as they report the issue to us.
Within Health the defualt browser is IE11. I can make it happen if I launch the course via our LMS and do not maximize the screen to its full capacity before moving through the course.
I now cant replicate the issue on this course. The next time it happens I will post the course that is of concern in the link you have provided me above.
18 Replies
Hi Sue! Is this happening when users are on PC or on an iPad? We've had a few discussions on this topic in other forum posts, like this one and this one. In those posts, it was recommended to turn off "Require user to scroll to bottom on longer questions" from the Player Properties.
I have recently experienced this same problem but I have narrowed the issue to students that are using the Chrome browser.
Hi Richard,
What version of Quizmaker are you using? Do you know if your students are seeing the Flash or the HTML5 output? Did you check to see if you had turned off the option to "require user to scroll to bottom on longer questions"?
Hi! We've been having this problem as well on modules using quizmaker. We un-checked the setting mentioned. We've had users say this fix worked for a few days, but now it's still asking them to scroll. It says to scroll on questions that are not long or need scrolling - we've checked to see that. What can we do?
Thanks for letting us know what's going on, Tara. Was this quiz built with Quizmaker '13 or Quizmaker 360? Have you been able to recreate the problem in your own testing?
Quizmaker '13 and no! When we check the file, which is on our website uploaded as a SCORM, I can never recreate the error.
Hi Tara,
Do you know what browser those users are in, and if they're viewing Flash or HTML5? I saw Richard mentioned narrowing it down to Chrome earlier - but I'm not sure if he saw it in Flash, HTML5 or both?
I thought it was a result of Chrome but I was incorrect. Most of the problems I have had reported ended up being users of Edge. I changed my options to default to Flash then html5 (including the mobile option) and I have not had any problems reported since.
Hi Richard,
I'm not sure what version of software you're using, but I did want to mention that Microsoft Edge is no longer supported with Studio '13 or Storyline 2. You can read more about that change here.
I am using 360 now but I still warn students not to use Edge - just too many issues.
Our users use a variety of browsers, but Chrome seems to be the one most often mentioned. We have the "HTML 5" option checked on our uploaded packages... but am not sure if they're viewing Flash or HTML5. I would assume Flash is being used most often.
That is what I am recommending now - either Chrome or Firefox. I use the Flash/Html5 fall back option for courses and it seems to work best.
Hi all,
We are having the same issue.
Despite turning off the scroll button we have asked our users to make sure they have the screen maximized when they first open the course. What we have found is some students will work with the course not maximized thus, during the quiz it asks them to scroll to the bottom.
This may help. We are viewing courses via LMS.
Thanks for chiming in, Jill. Have you noticed that this happens in a specific web browser? Also, have you been able to recreate this issue yourself?
Thanks for your reply Alyssa. I cant confirm the exact browser unfortunately. But, I will start asking our users as they report the issue to us.
Within Health the defualt browser is IE11. I can make it happen if I launch the course via our LMS and do not maximize the screen to its full capacity before moving through the course.
I hope this helps.
Thanks, Jill. I'd be curious to test your course in SCORM Cloud in Internet Explorer 11 to see if I can recreate the issue, as well.
Would you mind attaching your unpublished quiz file here?
Hi Alyssa,
I now cant replicate the issue on this course. The next time it happens I will post the course that is of concern in the link you have provided me above.
Sounds good, Jill! I've got my fingers crossed for you that it doesn't happen again. 😊
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