Submit button and Quizmaker oddness

Nov 16, 2011

I am working on a Quizmaker project using multiple-choice questions.

  • The quiz consists of four questions with three or four possible answers per question.
  • The feedback is per answer and the scoring is per answer.
  • Each of the questions are preceded by an intro slide.
  • Feedback is provided by blank slides branched from the selected answers rather than the quizmaker-generated feedback.
  • Pass and fail results slides are shown at the end of the quiz.

I have triple-checked the branching between the quiz answers and feedback slides and am still having several problems:

  • The SUBMIT button requires clicking 2 times to get it to work.
  • Some questions will not accept the SUBMIT button at all, except when the correct answer is selected.
  • The branching is not working properly and some questions actually repeat. (this is what originally made me think the branching was not done right, but after the third check I am certain that it is.) When a question repeats, the answer last selected is "grayed out" and no other answers are selectable.

Any thoughts on what might be causing this and how I can fix it?

(the map of the structure - fairly simple branching - is below.)

22 Replies
Peter Anderson

Hey Kathleen,

Would you like to submit your Quizmaker files and submit a case for our support team to review? You can do that here:

Be sure to include the url for this thread when submitting your case so they can see your original post and diagram. And if you'd like, you can leave your case number here so that I can follow it personally. Thanks!

Kathleen Harper

Thanks! I've uploaded these files.

One other thing I've noticed is that for the first time, what I'll call "process windows" (the black boxes that show up sometime with executables) are showing up at intermittent intervals while I'm working on these files. When I hit SAVE, for example. Have never noticed this (or it hasn't happened) before.

Brian Batt

In case anyone runs into the issue, here's what we did to resolve it:

We were able to narrow down why the “Submit” button will not work the first time. This is due to the number of “Attempts” you set to each multiple choice question. For instance, on Scenario 1 question 1, the Attempts is set to “Unlimited”. This means the user will not be able to advance to the next slide, or branch to the appropriate slide until the user selects the correct answer. Please see: 

To workaround this, you can do either of the following: 

1. Set the Attempts to 1 for all questions, or... 

2. Provide a feedback, at least for incorrect choices to something like “Try again” so user knows he needs to pick another choice. 

Also, we noticed Slide or Question 14 is blank. Please complete this slide before republishing and testing the quiz. 

Leslie Zucker

I am having problems with the Submit button. It functions fine in "preview" in Storyline, but when I upload it to the LMS, the submit button action doesn't occur. In other words, it doesn't trigger the action that is programmed into the slide. It can be clicked many times and doesn't react.  Can you please help me quickly? I'm under a tight deadline to get this out today!

Roger Corpas


I am having a problem with the submit button in the final quiz of my storyline course.

The quiz set up with a question pool. The pool has 50 questions and 25 are drawn randomly each time. I use SABA LMS 5.4 but we are in the process of upgrading to 6.0.

The first time I take the quizk, it works fine. I can review it and retake it using the "Retry Quiz" with no problem. The problem occurs when I fail the quiz, leave it, go to the main menu of the course and then come back to retake the quiz. I tried exiting the course and coming back and starting when I left off and the problem persists.

I have triggers to reset the results slide upon leaving the quiz and the question slide settings to reset the slide to initial state when revisiting but the problem persists.

Would anybody have any suggestions? I cannot think of what else to do.

Thank you very much


Peter Anderson

Hey Roger!

Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate-related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

The articles here and here may also help clear up common LMS issues.

Eager to hear if you can replicate the behavior...


Julee Jaeger

Thanks Ashley,

The problem that I'm seeing is that when the navigation is locked, I must click submit multiple times per question in the survey.

Would you agree  that wether the navigation is free or locked, and I'm answering a survey question (Quizmaker '13), I should only have to press the submit button once per question? Why should I have to press the submit button 2 or 3 times when the navigation is locked in a survey?

I mentioned feedback and attempts because that is apart of the fix listed by Brian. For the record the only problem that I'm seeing from the original issue is "The SUBMIT button requires clicking 2 times to get it to work." Sometimes I need to click it 3 times.

Is there anything else I can try?

Ashley Terwilliger-Pollard

Hi Julee, 

You should only have to click it once, but what I suspect is happening is when the timeline of your quiz question hasn't finished and you have restricted navigation, it's not actually being "clicked" or submitted. You could change the overall length of the timeline that would likely stop it from having to be clicked more than once and still allow you to have restricted navigation - although if you have any audio or media files on your quiz slides, those will extend the timeline. 

Kate McDermott



I am having trouble getting the submit button to show up.  In quizmaker when I preview it is there and functions, but in my presenter 360 file the preview does not show the submit button at all so the presentations hangs (as there is no response read in by the user).  


How can I fix this? 


Thank you

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