Survey Email Blank with Internet Explorer

Hi there,

I have a 10 question survey quiz at the end of my 14 slide demo presentation. When using Firefox to view the demo and complete the survey the email results button works fine, populating a new Outlook mail with the results, however when I try the same in Internet Explorer I either get no response  to clicking the email results tab, an empty Outlook mail or Internet Explorer crashes. Does anyone now why Firefox works fine and the most widely used browser, Internet Explorer fails? I have reset I.E. and still have the same results, and I have checked for rogue apostrophes in the answers. Many thanks.

Andrew

9 Replies
Christine Hendrickson

Welcome to the community, Andrew!

Are you viewing the quiz locally, by any chance? If so, that may be why this is happening. If you haven't already, please try uploading the course to a web server or LMS to test the email feature. 

If you view a published Studio '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.
To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
If you've uploaded the quiz and you're still having trouble, can you tell me if the same thing happens in Google Chrome as well?
Thanks!
Christine
Andrew Carnegie

Hi Christine,

Many thanks for your response to my query.

I have two Powerpoint presentations  incorporating survey quizzes  with the mail results button at the end. Both these demos have been uploaded to a website and are running properley. I have now tried the email function from 3 browsers, Firefox, Internet Explorer and Google Chrome. Firefox works fine in Outlook, Google Chrome works fine, only Internet Explorer fails to populate Outlook with the results of the survey.

I have seen the tutorial by Brian Batt regarding PHP and this seemes to apply only to Quizzes published independantly from Presenter. I have also seen the flashcommand.js. file that's been written,but can't figure out how to apply this and whether or not it will fix my issue.

The majority of people viewing my demos are likley to be businesses and are probably Internet Explorer users so it's a bit frustrating that this is the one browser that comes up empty.

Any further ideas you might have would be greatly appreciated.

Kind regards,

Andrew

Christine Hendrickson

Good morning Andrew. I hope you had a great weekend :)

Thanks very much for the information and for trying that out. Without seeing the file and testing it, it's difficult to say why Internet Explorer is having a problem with this. There are a few things you can check out, however, that may help clear this up.

Please take a look at the following articles and see if any of these solutions help:

Blank email results when answer choice contains an apostrophe

Email quiz results does not work

Email results feature only works with short quizzes

I'm believe this is the post you mentioned, but if you haven't seen it already it may be worth a look:

Articulate '09 - Email Results Tutorial - PHP

If you still have trouble with this, we'd be happy to take a closer look and see if we can figure out what's going on with Internet Explorer and the email option.

Please create an Articulate Presenter package by following the steps in the following article:

Send to Articulate Presenter Package

Attach the .ZIP file to the second page of the following form: 

Submit a Support Case

Please be sure to include a description of your issue and also include the URL for this thread in the case. Also, if possible, please share the case number with me, so I can follow up with you in this thread. You're welcome to share the case number in this thread, or send it to me in a private message.

Thanks Andrew!

Christine

Andrew Carnegie

Hi Christine,

I thought I would give it a few days to see what response I got from my two Demos. I know that at least 100 people have viewed the demos as they are required to fill in a form on the website which is emailed to me before they can access the presentation. Of all those people I have only had two feedback emails via the end of presentation quizz. This is bad news for me as these people are likley to leave important comments and ask for demonstration software.

I have therefore taken your advice and have uploaded the smaller of the two demos to the support team. The supoort number is Your Articulate Case # 00331314. I appreciate you must be very busy, but would be most grateful if you could keep half an eye on it. I feel certain they will see a problem with how I have put it together, and suggest a workble solution.

Many thanks Christine.

Kind regards,

Andrew

Andrew Carnegie

Hi Christine,

Jayem has come back with an answer, however his solutions are targeted at me as a user and not the main issue which is the people "out there" who are accessing the demo and then presented with a  blank email at the end of the quiz. I guess what I need to know is why is Internet Explorer  causing this problem and not other browsers, and how can I adjust my demo so that this no longer occurs. I am interested in pursuing the PHP method, however it seems that no-one has written a fix that works with my style of demo. Are there any other PHP solutions out there that I could apply to a document such as mine? Do you have any further instructions about using the flashcommand.js. The threads in the forum end up getting pretty confusing and I lose track of what is relevant. Unfortunately I cannot ask my Client to spend $200 a month on Articulate Online either.

Please forgive me for going on, I need to find a solution to this and the pressure is on.

Thanks Christine,

Kind regards,

Andrew

Christine Hendrickson

Good morning Andrew,

I apologize for the confusion. I took a look at Jayem's response and it sounds to me as if he was suggesting Flash and Java updates to narrow down the issue, I don't believe he was targeting you as a user. Sorry if that's how it sounded. The fact that this is only occurring in Internet Explorer may also be why he wanted  you (and the client) to try to make sure those addons are up to date and that there isn't a caching issue.

I'm afraid I cannot help with the .JS or PHP methods. However, I did want to mention that the free trial of Articulate Online would help with testing the content. Also, there are actually quite a few free LMS providers out there, if budgeting is an issue. 

I tested the course on my end, as well, in Articulate Online. I tested the course in Chrome, Firefox and Internet Explorer. Now, I'm not sure if I'm seeing different results due to the version (I'm using version 10.0.9200.16540), but Internet Explorer actually tosses up a prompt on my end that looks like this:

When I click "OK", Internet Explorer actually crashes for me. I'm afraid I cannot test earlier versions of the browser, since this machine is running Windows 8. However, this leads me to believe it's an issue with a restriction in Internet Explorer.

While I totally understand that the majority of your users will be using this browser, it may be helpful to prompt them and simply state that for best results they should use Chrome or Firefox. Now, I'm not suggesting you keep it this way, but I do understand you're under a deadline and I'm hoping maybe this will relieve some of the pressure until we're able to find a suggestion or solution that may improve the presentation's performance in this web browser.

I do see that you responded to Jayem, as well, last night. I'll continue to watch the case and see if he's able to find something that can help with this. 

Thanks very much Andrew,

Christine

Andrew Carnegie

Hi Christine,

Thank you for clarifying things. I appreciate all the help you have offered me. I have had a good chat with my Web Designer and he has suggested we remove the Quiz and add a link to the last page that re-directs people to a form on the website that asks the same questions as the Quiz. I'm hoping that I can embed a hyperlink  in powerpoint and that the publishing process will keep it active in the player. I also hope that the link will open in the same browser window as the player so that the viewer doesn't have loads of windows opening. If this proves successful then hopefully I will get my feedback forms via the web server instead of relying on the Client Email Accounts and browser settings. If this works I will update this thread in case anyone else has a similar problem.

Thanks again Christine.

Kind regards,

Andrew