1 Reply
Peter Anderson

Hi Diane,

I'd start by having a look at your DPI settings:


And if you are unable to import or convert a video in Video Encoder, please close Video Encoder and install the following codec packs: 

K-Lite Codec Pack Full (accept all default installation options): 

Media Player Codec Pack (deselect toolbar options during installation): 
Let me know if that's helpful. Thanks!