1 Reply
Peter Anderson

Hi Diane,

I'd start by having a look at your DPI settings:

http://www.articulate.com/support/quizmaker09/kb/?p=95

And if you are unable to import or convert a video in Video Encoder, please close Video Encoder and install the following codec packs: 


K-Lite Codec Pack Full (accept all default installation options): 
http://www.free-codecs.com/K_Lite_Codec_Pack_download.htm 

Media Player Codec Pack (deselect toolbar options during installation): 
http://www.download.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html 
Let me know if that's helpful. Thanks!