I am trying to publish a video, but I am only getting an audio when I publish. I have tried publishing as a video file and in Articulate 360 with the same results.
I'm using VMware to run Replay so I did several things to verify my system. I checked for updates for VMWare, installed the VMWare tools, and then uninstalled/installed Replay. Also my Articulate 360 is current. After all this, I'm still having the same issue, unfortunately.
Any ideas on what the issue could be? I did submit a ticket (01172464), but I thought I'd throw this out to the community as well. Thanks!
Thanks for reaching out! I see you also connected with my colleague Vevette, and you are working with her to narrow down the cause of this problem. I'll continue to follow your case and share updates here, as needed!
1 Reply
Hi Hillarie,
Thanks for reaching out! I see you also connected with my colleague Vevette, and you are working with her to narrow down the cause of this problem. I'll continue to follow your case and share updates here, as needed!
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