Black screen after publish replay project?

How does one do that?

Hi Scott,

First, I wanted to let you know that replying via email includes your signature here in the thread so you're welcome to edit that and remove the information. 

In regards to the codecs, one way to check  is thru Windows Media Player. 
a. Open Windows Media Player. 
b. Press the ALT key to access the menus dropdown. 
c. Click Help > About Windows Media Player. 
d. Click on the "Technical Support Information" link in the About Window 
e. It will generate a browser window showing the list of codecs on your PC. 

OK ... thanks!  So I see the list of codecs ... how would I know what needs updating, and how would I go about doing that?  I'm using a company PC, so I'm probably not going to be able to do that without IT assistance ... what am I asking them to do?

Hi all, just want to let you know how Wilbert helped me to resolve/ workaround this issue.  It turned out to just me my computer when viewing the published mp4 in Windows Media Player.  When I played it in VLC Media Player the video part worked perfectly.  I uploaded my video to our LMS and it also played perfectly there.  So this seemed to be a Windows Media Player issue rather than an Articulate issue.  I'm just happy my video works. :)

Thanks for sharing Sandra and you make a great point for Scott.

Scott, before you get your team involved, how are you publishing and viewing your content? Have you tested in the final destination that will be delivered to users?

I'm happy to see this Thread, and sad to see others' struggles with Replay.

I, too, did all of the steps, but I'm stopping short with the steps in the "If the repair does not assist" page.

It shouldn't have to be this hard to use a software tool. So, my Replay doesn't screen record, and I'll switch back to Camtasia Studio 8.

That said, as an Articulate fan (from waaayyyy back to version 5 of Presenter), I sure hope they can fix this soon.

@jenisecook

Hi Jenise, 

Thanks for reaching out here, and I've seen a few other people mention that recording at full screen is a part of the issue with the "black screen" upon publish. Have you tried to record at a different screen size? 

At my firm, we resolved this issue by not choosing the 'full screen' recording size. 

Thanks Gordon for the update! That's what we heard from a few users in regards to recording at a different screen size and ensuring it wasn't full screen. 

Yes, this is a frustrating bug...I tried recording just a portion of my screen, but that didn't help - still hearing audio but just a blank screen. I will attempt to record through Storyline as recommended by David Mackintosh.

Hi Kevin,

Were you also recording at a high resolution? Have you looked at changing the screen resolution and ensuring you're not recording at full screen? That would be my next recommendation if you're still having difficulty. 

Thanks for the response, Ashley.

Yes, recording at a lower resolution seems to have fixed it, although the video was still not viewable in Windows Media Player - I was able to view it in Quicktime and Windows Movie Maker.

It seems that (1) using a lower resolution and (2) not using Windows Media Player, have helped.

Thanks for sharing your findings Kevin :)

I've tried every thing to get Replay to playback correctly. I can create a recording and it plays just find and then the next one is blank. I've repaired, uninstalled, reinstalled, added it to my NVIDIA Control Panel...a suggestion from another user...nothing works for long. I love the tool but it is frustrating and time consuming. The problem seems to be broad enough that Articulate should find a way to get it fixed. I'm ready to junk Replay all together.

Hi Regina! Please be sure that you are working locally as well. You are welcome to work directly with our support team here so that you can get some assistance.

I have this issue depending on my screen size, windoze7. I normally run my laptop at 1920x1080. I use replay to record at 1280x800, full screen. If I try to publish what I recorded with my screen resolution set to anything other than 1280x800 then published video is black. When I publish at the original resolution used to record, no issues. While in replay the video plays back great. 

Hi Ry, 

Our team is aware of this in that if you record at a larger screen size the video appears blank, and they're continuing to look into it. In the meantime, recording at that smaller screen size should allow you to record normally. I'll include this thread in the report filed with our team so that we can update you once there is additional information. 

Hi folks,

I found a working solution after hours of fun -:)

Did not work on Win8.1 at screen resolution 1440x900 (higher or lower) but did on an old Vista 32 bit with maximum resolution at same. Images also have to be maximum of 1440x900 on Vista. Just refuses to work at 1440x900 on Win 8.1. The reduction in size of image did not make a great difference but I suppose its what we used to these days. Look forward to the fix however, so we can play with the 1920x and above resolutions.

Thanks for popping in to share your troubleshooting and temporary solution with the community T!

SO here is an  interesting addition to this. 

I have a recording that works fine as an MP4, if I add a title graphic ( jpg, very small) it goest back to hiding the video, but the audio still works.

If i go back to the same file and remove the jpg, the video plays fine.

I've attached the file

Have fun, hopefully someone will have a great solution.

Hi Ari, 

Thanks for sharing that file here. I tested publishing it with Replay, and it worked fine for me. I've attached it here. You were saying that the graphic didn't allow you to see the video? Can you take a look at the attached: 

I was afraid of that, I'm was hoping it really was a replay problem and not a replay clashing with our local security settings somehow.  Hopefully some others will test it and there will be more feedback.

Thanks ashley

You were afraid it would work? :)

If Replay is crashing when you try to publish it, did you already go through the steps here?  If you've done those steps and the behavior continues you will want to look at pulling the error logs as described here and sending along to our Support engineers. 

I was afriad it would be a problem with something in our corporate network. It is a bit frustrating, and i really was hoping that the problem was program based this time :)