Black screen after publish replay project?

Wow - over a year since the last post in this thread and the issue still exists. Any update as to why this has not been resolved?

Hi Aaron!

I cannot speak to why, but it is still in the hands of our QA Team. It does seem to be related to resolution and recording full screen, so perhaps some of the suggestions here will assist.

I ran into this problem earlier, and I "fixed" it by not recording the full screen.

I ran into it again today, and couldn't remember the earlier fix. I scrolled until I saw Kelly Verhaeghe's comment about full-screen recording and that jogged my memory. Thanks to Kelly.

I'm hoping that's the fix for me right now. I can't remember how I was recording when I ran into the black view problem again today.

Hi Jeffrey,

Not recording at full screen is a fix that we've heard other users in the forums mention and that our QA team has also identified. They're continuing to look into the issue, although I don't have any additional information to share at this time. We'll be sure to update the forum thread once we've got any additional information to share.

I got the same problem, and none of the solutions above have worked. Haven't had any problems before with replay, but this makes the product useless for me. I've just spent a couple of hours on something that I can't use in any way. Looks like I'll have to look for another screen recorder.

Hi Henrik! Thanks for letting us know that you shared the suggestions above, but sorry to hear that they did not work for you as well. I do not have an update to share at this time as it is still in the hands of our QA Team, but this thread is attached so that we can update here when applicable.

Hi all,

I wanted to share an update here that Replay Update 3 has been released and includes a fix for the issue with recording at full screen and having the published output only include audio. You can view the release notes and download the update here. For any previous courses impacted you'll need to publish these using the latest update to have the changes take effect. 

Hi 

I ran into the same issue .i.e a blank screen when publishing to video file.  Thanks to the help above I too found a workaround - putting a title into the Lower Third and moving the video so it starts a few seconds in. 

Thanks Lynne for sharing that workaround here - glad that worked for you and you'll also want to ensure you're on the latest update as that resolved the issue with recording at full screen causing the output to only have the audio. 

Thanks for your reply Ashley - I was working in Replay 360 (up to date).  I'd also tried the steps suggested by staff to resolve the issue.

Thanks Lynne for letting me know you were in Replay 360 - do you have the original .replay file to share with us? I'd love to get some eyes on this and ensure that the same issue isn't reoccurring or that a new issue hasn't cropped up. You can always share your files with our team by uploading here. 

Hi Ashley

I have managed to recreate the problem and have submitted a case (the original project was for a client so I am unable to share these).

I do appreciate the helpful staff at Articulate and the community.

Lynne

Thanks Lynne for submitting the case - if you've got your case number I can take a look and follow along as well! 

Here you go - 01009886

Thanks Lynne - I've got it and will follow along there! 

So what if I can't simply re record it? That unfortunately is not possible for me as we have complex processes that can run up to an hour and requires setting up meetings and taking time out of other people's schedules. Are there any other solutions? I can't even expand the video to view it in a larger capacity.

Sorry you're running into this trouble, Nancy! Are you using Replay 1 or Replay 360? 

If you could share your original Replay file with our Support Team here, we'll be happy to help you troubleshoot further.