Hi. I'm wondering is anyone else has experienced choppy audio as they record in Replay? I've had this issue prior to the latest update. I just upgraded Replay but the issue is still there. I can successfully record audio in Storyline, and programs like audacity, but for some reason when I record using replay the sound is very choppy. Any thoughts, recommendations, or solutions?
First, please make sure that you're working with local project files.
Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior.
You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:
Did you also check that you have the video hardware acceleration enabled? I know that other users have had problems before with that. Could you share one of the .replay files with the odd audio as well?
If that doesn't solve the problem, please try following the troubleshooting steps outlined in this article:
Hi Leslie. Thanks for getting back to me. One thing I noticed was that I can record straight audio and I don't have an issue. It's only when I record a screen capture that I have a problem Which is odd because I record Screenr sessions all the time with no issues. So I think you are right it has something to do the video hardware. I can confirm that I have saved the file using a short path and filename, plus I have gone through the Repair process in the past. I did check the hardware acceleration and it does tell me that it is enabled, but maybe there's something else I missed. I'm uploading a sample replay file and the DxDiag.txt file.
Hi Leslie. Thanks for getting back to me. One thing I noticed was that I can record straight audio and I don't have an issue. It's only when I record a screen capture that I have a problem Which is odd because I record Screenr sessions all the time with no issues. So I think you are right it has something to do the video hardware. I can confirm that I have saved the file using a short path and filename, plus I have gone through the Repair process in the past. I did check the hardware acceleration and it does tell me that it is enabled, but maybe there's something else I missed. I'm uploading a sample replay file and the DxDiag.txt file.
My choppy audio is a little different (updated to the most current version of replay last week). I recorded fine, using screen capture and webcam, audio through my Alesis iO2 Express, no problems.
I published the video, imported it to Adobe Premiere and cleaned up the audio with Audition. Exported to a .wmv file (240+MB).
When I pulled the .wmv back into Replay, the audio was choppy. The file plays fine in VLC media Player - it is only in Replay that it is choppy. I published to .mp4, and the resulting video also had the choppy audio when played outside of Replay.
So, I went back into Premiere and exported the same .wmv as a .mov, same size and bitrate (though this file was 183MB). Imported the .mov into Replay, and it was fine.
Is Replay unable to handle .wmv properly? If not, I wouldn't expect to be allowed to add it in Replay.
10 Replies
Hi Scott!
First, please make sure that you're working with local project files.
Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.
If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:
Articulate Support - How to Repair Articulate Replay
Did you also check that you have the video hardware acceleration enabled? I know that other users have had problems before with that. Could you share one of the .replay files with the odd audio as well?
If that doesn't solve the problem, please try following the troubleshooting steps outlined in this article:
Unexpected or Erratic Behavior in Articulate Replay
Hi Leslie. Thanks for getting back to me. One thing I noticed was that I can record straight audio and I don't have an issue. It's only when I record a screen capture that I have a problem Which is odd because I record Screenr sessions all the time with no issues. So I think you are right it has something to do the video hardware. I can confirm that I have saved the file using a short path and filename, plus I have gone through the Repair process in the past. I did check the hardware acceleration and it does tell me that it is enabled, but maybe there's something else I missed. I'm uploading a sample replay file and the DxDiag.txt file.
Hi Leslie. Thanks for getting back to me. One thing I noticed was that I can record straight audio and I don't have an issue. It's only when I record a screen capture that I have a problem Which is odd because I record Screenr sessions all the time with no issues. So I think you are right it has something to do the video hardware. I can confirm that I have saved the file using a short path and filename, plus I have gone through the Repair process in the past. I did check the hardware acceleration and it does tell me that it is enabled, but maybe there's something else I missed. I'm uploading a sample replay file and the DxDiag.txt file.
Thanks Scott!
I would recommend heading over to Dell's website and updating your driver. Then reboot your computer and test Replay again.
If this doesn't work, you will probably need to reach out to support so that we can drill down to your issue.
My choppy audio is a little different (updated to the most current version of replay last week). I recorded fine, using screen capture and webcam, audio through my Alesis iO2 Express, no problems.
I published the video, imported it to Adobe Premiere and cleaned up the audio with Audition. Exported to a .wmv file (240+MB).
When I pulled the .wmv back into Replay, the audio was choppy. The file plays fine in VLC media Player - it is only in Replay that it is choppy. I published to .mp4, and the resulting video also had the choppy audio when played outside of Replay.
So, I went back into Premiere and exported the same .wmv as a .mov, same size and bitrate (though this file was 183MB). Imported the .mov into Replay, and it was fine.
Is Replay unable to handle .wmv properly? If not, I wouldn't expect to be allowed to add it in Replay.
Hi George!
Replay supports importing WMV files, as you'll see here. Have you tested with another WMV file to see if it's just this file?
I tried a much smaller .wmv, 8.5MB, same problem.
Thanks George! I see the behavior you are reporting. Thanks for sharing and I will share this with our team.
Thanks Leslie. That was the issue. I re-installed the webcam driver and I'm back in business. Thanks again!
Glad to hear that you were able to get this resolved Scott! Thanks for taking the time to pop in with an update.
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