23 Replies
Ashley Terwilliger-Pollard

Hi Christian, 

Is the audio choppy when you're previewing it within Replay or in the published version, or in both? Are you working with audio/video files that are saved on your local drive? You'll want to make sure you follow the guidelines here in terms of creating, editing and publishing your Replay files. Since you mention being able to work with another file, it sounds like it may be something specific to this wmv file - do you have another wmv file you could test with? If you'd like us to look into your file further, can you share the wmv file with us here? 

Leslie McKerchie

Hey Sam - Sorry to hear that you ran into a similar issue reported here. Seemed specific to the file from what I'm reading above. Any similarities in what you are experiencing or could you share the file for us to take a look? Just a specific file, correct? Have you tried another file or re-encoding the one you are having difficulty with?

Leslie McKerchie

Hi Sam - thanks for letting me know. We had a similar issue reported here and one user was able to get this working by updating drivers. The other user continued to have difficulty, I shared with the team, and it seems to be related to codecs. Have you looked into re-encoding the files or saving as MP4?

Ashley Terwilliger-Pollard

Hi Doug,

Are you using Replay 1 or Replay 360?

I have not seen reports of this in Replay 360, but it does still exists in Replay 1 and has been reported to our team. We continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses. The number of customers and depth of impact are two of the elements that help us prioritize bugs and fixes. 

Here's some more detail about how we tackle bugs. I'm really sorry that I can't say if this issue will be fixed but you're in the right place to stay updated on this bug's progress. 


Alyssa Gomez

Hey Eric! Thanks for letting us know about the trouble you're seeing. I checked in on Josef's case, and I don't see that we received a reply from him. 

Would you mind sharing your Replay file with choppy audio? I'd like our Support Engineers to take a closer look. 

You can send it our way by clicking here. Thanks!

Michelle Docherty


I believe we sorted the issue. Thank you for your help



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Dan Laird

Have there been any other advancements or piece of advice with using WMV files on Replay?  I've tried everything listed here. I switched to 360, I used different headphones and plugged them into every possible port or plug, I changed the name of the file, etc. Still experiencing choppy audio that cuts in and out every half second.  The video plays just find outside of Replay.