Cursor disappears

Dec 09, 2013

I just downloaded Replay. When start recording with Record Screen my cursor disappears.

1 Reply
Christine Hendrickson

Hi Lorraine,

If you haven't already, please try restarting your machine. Sometimes, this can fix issues that start right after installing new software.

Also, try to make sure that you're working/saving on your local hard drive. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you've confirmed you're working locally, or if you move your project to your local hard drive and still have trouble, it might help to run a quick repair on the software:

Articulate Support - How to Repair Articulate Replay

If that doesn't solve the problem, please try following the troubleshooting steps outlined in this article:

Unexpected or Erratic Behavior in Articulate Replay

Let me know if you see any improvement.


This discussion is closed. You can start a new discussion or contact Articulate Support.