Hardware acceleration? "Failed to create D3D device"

Hi everyone,

I've been using Storyline without issue on my mac using VMWare Fusions running Windows 7 but have just installed Replay and can't get it to run.

The error message I get is:

Articulate Replay requires video hardware acceleration to run....Failed to create D3D device - is required video hardware available?

Anyone experienced this error? Is there an easy fix that you can share?

Thanks!

Jacquelyn

3 Replies

Ashley Terwilliger-Pollard
Staff

8 years ago06/16/14 at 7:15 am (UTC)

Hi Jacquelyn,

That error message is detailed here and you'll find information on the bottom regarding using Replay in a virtual machine and how to set up the Hardware Acceleration.

Jacquelyn Whitland
Author

8 years ago06/17/14 at 11:08 pm (UTC)

Thanks, Ashley.

VMWare Fusion has different settings to VMWare Player as outlined in the notes; but I have turned Hardware Acceleration on in my VWMWare Fusion Virtual Machine settings and I still get the same error message.

Anyone else had this problem? Any other ideas for solutions?

Jacquelyn

Ashley Terwilliger-Pollard
Staff

8 years ago06/18/14 at 8:24 am (UTC)

Hi Jacquelyn,

Have you also tried to repair Replay?