I'm trying to edit a video conference recording. When I import the mp4 file into Replay 360, I get the audio track but no visuals at all. Any ideas? Do I need to convert my mp4 to a different file type or something?
When you create an mp4 from a Webex recording, it encoded for hardware, not software. You have to convert the video to encode it for software. (I used Adobe Media Encoder but there are other tools available.)
2 Replies
Solved it!
When you create an mp4 from a Webex recording, it encoded for hardware, not software. You have to convert the video to encode it for software. (I used Adobe Media Encoder but there are other tools available.)
Hope this helps someone else.
Hi Libby,
Excellent troubleshooting! Thanks for sharing your solution here as I'm sure this will help others in the community who come across this!
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