I have imported a recorded mp4 video from a WebEx session and have a section I needed to remove. I used the "cut" feature and removed the section between 53 minutes and 59 minutes. Unfortunately the audio no longer plays prior to the cut at 53 minutes even though it is visible in track A. The audio does play after the cut. I have started over and have the same result.
You certainly shouldn't lose audio after cutting a small section of your MP4 video. A simple repair should help!
Follow the steps in that linked article, and let me know if you see an improvement. If not, the next best step would be to share your file with our Support Engineers.
Thanks for the direction. I was able to uninstall/install Replay, reload the MP4 vidoe and clip out what I needed to remove.
However, when I loaded the video to my Rise 360 course, the audio is missing from the first 26 minutes. When I go back to the Replay file, the audio is there.
I just installed updates to my Articulate 360 earlier this week. Will I need to uninstall and reinstall all of the components?
3 Replies
Hi Mary, thanks for reaching out!
You certainly shouldn't lose audio after cutting a small section of your MP4 video. A simple repair should help!
Follow the steps in that linked article, and let me know if you see an improvement. If not, the next best step would be to share your file with our Support Engineers.
Thanks for the direction. I was able to uninstall/install Replay, reload the MP4 vidoe and clip out what I needed to remove.
However, when I loaded the video to my Rise 360 course, the audio is missing from the first 26 minutes. When I go back to the Replay file, the audio is there.
I just installed updates to my Articulate 360 earlier this week. Will I need to uninstall and reinstall all of the components?
Hi Mary!
Hmm, that's so odd! Would you be able to share the MP4 video file you're uploading to Rise? We can test it on our side and let you know what we find.
Click here to send your video file our way!
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