As I explained before, this matter is happening time to time and till now we have over 400 recordings with Articulate reply that 30 of it is faulty with No audio (Because Articulate reply/Microphone is cutting the sound in middle of the recording).
It is very hard to predict which one it is, but I thought maybe you faced same thing before.
I don't believe we've seen an issue with audio is randomly missing or just stops recording. If the behavior continues and you've confirmed to be working within the system requirements as Leslie mentioned it may be worth looking into the repair steps detailed here.
It doesn't seem that we were able to narrow down the issue Alta was running into. As we advised previously I'd start by confirming that you meet the minimum system requirements, go through the repair steps and checking that all files are being edited, saved, and worked on according to the best practices here.
Those directions were for an earlier version of Replay, but if you're using Replay 360 you can find the requirements here and the repair steps here.
5 Replies
Hi Alta!
Please be sure that you are meeting the system requirements required to author content in Replay as shown here.
Hi Leslie
Thank you for your guideline and prompt respond.
As I explained before, this matter is happening time to time and till now we have over 400 recordings with Articulate reply that 30 of it is faulty with No audio (Because Articulate reply/Microphone is cutting the sound in middle of the recording).
It is very hard to predict which one it is, but I thought maybe you faced same thing before.
Hi Alta,
I don't believe we've seen an issue with audio is randomly missing or just stops recording. If the behavior continues and you've confirmed to be working within the system requirements as Leslie mentioned it may be worth looking into the repair steps detailed here.
I've just started using Replay myself, and encountered the same issue Alta experienced, some three years back. Is there now a solution for this issue?
Hi Brenda,
It doesn't seem that we were able to narrow down the issue Alta was running into. As we advised previously I'd start by confirming that you meet the minimum system requirements, go through the repair steps and checking that all files are being edited, saved, and worked on according to the best practices here.
Those directions were for an earlier version of Replay, but if you're using Replay 360 you can find the requirements here and the repair steps here.
This discussion is closed. You can start a new discussion or contact Articulate Support.