3 Replies
Vincent Scoma

Hi Luca,

That is a more extensive video file, so it may take a bit longer to import. With that said, Replay 1 shouldn't be freezing up on you. To start by covering bases, here are some tips on managing Replay files

If you are following those steps with your files, then I would try these steps to repair Replay 1. 

If you are continuing to run into issues, please let us know! We are happy to help! 

Katie Riggio

Hi there, Luca. Thanks for reaching back out!

I see you're working closely with my teammate, Robert, in a support case already–smart move! Since he's familiar with your setup, I shared your latest update with him, so we can best diagnose what's happening.

In the meantime, I would double-check that hardware acceleration is enabled in DirectX: Articulate Replay and Peek 360 Require Video Hardware Acceleration