Media item "too long for its media"

I'm attempting to save a Reply file and see this message "Media item <XYZ> is too long for its media."

Now I'm unable to save the file.

How can identify which media item is causing the issue and how do I correct it?

When I try to move any item in the time line,  the "Articulate Replay Error Report" dialogue box pops up.

5 Replies
Crystal Horn

Hi there, Kay. Those are good first steps -- thanks for letting us know what you've checked so far.

First, let's try a repair of Replay 360. If you're still unable to save your project after restarting, we can have a closer look at your media files with your permission. I've started a priority support case on your behalf, and we'll be standing by to see how the repair went! Just reply to the email you'll receive from support.

Leslie McKerchie

Hi Tim,

Thank you for reaching out and letting us know that you are running into a similar issue with your Replay project.

I was able to take a look at the case Kay worked on with our support team. Her issue was pinpointed to a specific audio file that was able to be removed (or extract if needed) and re-imported which allowed it to function correctly.

If you need our team to take a look, then with your permission, please share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.