Missing audio at the start of published Replay file
Jul 12, 2017
Hi,
I have created a Replay file, where I have imported a mp4 video file. The mp4 file is video and audio (a recording of a webinar). I have problems hearing the audio at times, however when I close the file and re-open it, I can hear the audio from the start without problems. When I publish the file, it is cutting out the first 10 seconds of audio (it was 20 seconds when I first published it, however when I have re-published it to my local drive, it reduced to 10 seconds)
I have a Track B image for the first 16 seconds of the file, (this has an introductory slide showing), however I still want the voice over from Track A playing for the whole thing. (The voice over does play, but only from the 10 second mark when published.)
I hope this make sense! Thanks in advance for your help.
Cheers, Kerry
7 Replies
Hi Kerry,
Could we take a look at your .replay file? That way we can give it a test and see if publishing it on our end changes the behavior!
You can upload it here using the "Add Attachment" button so that we can take a look!
Hi Ashley,
Many thanks, I've attached for file.
kind regards
Kerry
Thanks Kerry for the file! I'm taking a look now.
Hi Kerry,
Thanks again for sharing your file. The audio and video played for me first in preview, and then upon publish the audio went missing as you mentioned. Upon opening the file a second time as you mentioned, the audio played normally again. I'm going to start a Support case for you so that our team can take a deeper look at this file and how it's behaving.
Thanks so much Ashley!
Kind regards
Kerry
Just an FYI, Kerry - Looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it.
Otherwise, I'll follow along in your Support case and you should see an email from out from our team shortly.
HI Kerry,
I wanted to follow up on your case today - I saw that you were able to publish it (without previewing it) and it worked normally for you. Let Abel or I know if you need anything else!
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