11 Replies
Crystal Horn

Hi Dana.  That video showed exactly what was happening, so thanks for attaching it!  I have this issue documented, and I've added your discussion so we can update you with any changes.

We've noticed that this seems to happen when recording at a high resolution within Replay.  Could you let me know what dimensions you were using when recording your screen? 

I'm also interested in the scaling on your display.  You can find that by going to Display Settings in Windows and letting me know the percentage you see in the scaling dropdown:

Try setting that percentage to 100%, and rerecording.  Let me know if that helps!

Leslie McKerchie

Hello Michelle and welcome to E-Learning Heroes :)

It looks like Katie shared our documentation above about how we approach bugs that are identified.

I do not have an update to share at this time, but I can confirm that this conversation is linked to the report so that we can update you here on any developments we have to share.

Ben Boozer

Are you using multiple monitors? If so, try switching which monitor you use for capture. Make sure that scaling on the monitor is set at 100%. What size is your storyline project? Normally, I would set my project dimensions to the same capture dimensions. 

Another point, when switching scaling you really should Sign Out (don't restart) of Windows to make sure that all apps are correctly responding to the scaling change.