No video showing upon publishing in Replay

Hi Ashley,

Yes, I checked all of the video components and that was a non-issue, and the repair functionality didn't seem to work. I've sent the file over to see if y'all can work some magic!

Thanks,

Shannon

Thanks Shannon and I'll follow along in your case (#00364865 for my reference) and it looks like it's been assigned to Karla. 

Hi Shannon,

I checked in on your case today, and I see that Karla shared:

 There might be some components that were not installed properly. Please follow the troubleshooting steps in this article to fix unexpected or erratic behavior in Articulate Replay: 

http://www.articulate.com/support/kb_article.php?product=rp13&id=dn3uekx5owtf 

Dear Ashley et al,

I seem to have a similar problem.  It's the first time I used Replay today; I inserted images, recorded the webcam and screen etc.  It works well when previewing in Replay, however, the published MP4 file has audio only, and the video is blank.

I've tried all that you've suggested above and in the support article to no avail.

Help!

Thanks,

Mohamed

Hi Mohamed and welcome to E-Learning Heroes! Did you try to repair your software as well?

I'm having the same problem, followed all steps and still no video. Submitting a support case.

Hi Leslie,

Yes I did try to 'repair', but no luck :-(

Hi Holly! Thanks for sharing and I can see where you have submitted your support case (00367930) and that you are currently working with Vevette. I will follow along as well.

Mohamed, you can wait to see if there is something from Holly's case that I may be able to share with you, or you could go ahead and submit a case as well.

I've just submitted a case.  Let's see what comes of it.

Thanks,

Mohamed

Sounds great! I see your support case (00368066) and you should be hearing from someone soon. I will follow along with yours as well. Thanks for the update

I am having the same problems as Mohamed, Holly, and Shannon.  I guess I'll submit a request for help as well.  Has anyone learned of any causes and/or fixes to this problem?

Hi Marcia,

I looked into Mohamed and Holly's cases - and Mohamed's solved itself on it's own after a reboot. For Holly's case, she needed to install the latest drivers and if you'd like to check yours please visit your computer manufacturer's website, or go to Start > Control Panel > Windows Update on your computer to install the latest drivers. Then reboot your computer and test Replay again. 

I see your case (#00371154 for my reference) and that you're working with John so we'll continue to follow along. 

Just following up on these cases and it looks like Ashley has everyone updated. Thanks!

Hi. I am having the same problem with Replay. I completed all the steps suggested. I am submitting a case.

Hi Donna and welcome to Heroes!

Thanks for sharing that you tried all the other troubleshooting steps first, and I checked into Marcia's case and it seems it was associated with a problematic MP4 file that was originally created in Windows Media Encoder, and she was successfully able to import new MP4 files and play them in Replay. Since there isn't a common thread between Marcia, Holly, or Mohamed's cases we'll be happy to look at yours as well and troubleshoot through your Support case. If you'd like to let me know your case number I will follow along. 

Hi all,

Articulate Replay update 1 was just released and:

• Fixed issue where Replay would lock up when launched
• Fixed issue where Replay would report "Hardware Acceleration not Found" even when it was properly enabled

I too just submitted a case for the same issue noted above where the MP4 is created but no video can be seen. I too have completed all the steps above but still no video.

Hi Les and welcome to Heroes!

I can see where you've submitted you case (#00375606 for my reference) and I'll follow  along as well. 

Hi Les,

I checked in on your case today, and it looks like Cleo was doing some additional testing and was looking for copies of the JPEGs your using, as that seems to be where the error is occurring. I'll continue to follow along. 

I'm having the same issue (no video).  Will try the fixes and report back. 

Thanks Cheryl! I'm glad that you found this thread and hope that it will offer assistance to you.

Whatever gremlin I have is back. I had Replay working fine, then left it for a couple of weeks and I am back at the same problem. No video. I might have to re-open my case to see why this is happening. 

Sounds great Holly.

So, I can add gremlin-slayer to my skills, as I did all the things suggested in the support page and replay is now working again. No need to re-open the case. 

Whew!