Odd screen, or mouse

I have this issue on the same PC.

Working from office, no problems.

but when working from home, the recording eiter turs out like the attached, when record fra "second screen" (not the same as office)

Record from the PC screen (the same as in office) the mouse on the recorded movie, are a little up to the left, off.

What's wrong?

How can i change this?

Hi Henrik,

Thanks for reaching out, and I'm sorry you're running into this issue! Here are a few ideas that I hope will help clear up the issue you are seeing:

Set all displays to scale at 100%. (96 DPI)
If you are using a second monitor, set the second monitor to the same resolution as your main display.
Repair Replay 360
Make sure that Video Hardware acceleration is enabled

If none of these tips help, connect with our support team, and they'll be able to dig into your setup to nail down the cause!

Hi there.

Now i have tryed as you decribed, no luck.

I have installed Replay on my other PC, same result.

Strange enough, when i am at office, everything works fine. At my home office, the mouse are off.

See here:

This video are recorded at my home PC, at my home office.

The .txt file are from that PC.

I'm not sure what this video is showing me, Henrik.

The image you've attached shows that the DPI is set to 150% and not 100% as item #1 in Ren's reply above recommends.

Hi Leslie.

After finding out how to change the DPI, and then change iton the PC screen, it works on both screens.

Sorry i didnt find that "button" before, i thought i have checked that box..

Solved.

Thanks

Henrik

No worries, Henrik. I'm glad that you were able to find what you needed and that it's now working as expected. I appreciate the update.