Pause while Recording in Replay

Hi Dorothy,

That does sound a little odd. I just created a little test recording and I paused about 5 times. I don't see any instance of the "Pause" screen at all in my recording. 

Can you walk me through the steps you're taking, or share the .replay file, so I can take a look at the recording? 

It almost sounds as if there's a second instance of the recording happening, so the "Pause" window is still picking up - but that doesn't make much sense :) Curious to see what's causing this.

Thanks!

Hi Christine,

     Could you look at my recording?  I am having the very same exact issue!  Everytime I paused the presentation while using a keyboard shortcut, it showed the "paused" window for a second.  I did not notice this as an issue when I using the pause button instead of a keyboard shortcut.  I have attached the screen recording. 

Hi Alicia!

I'm not seeing a pause indication in your presentation. Where are you seeing this behavior?

First time I see it is between 48 and 50 seconds - haven't been able to get the exact second -- and then again at exactly 1:32.05 seconds - And then again at 1:52.30

[NCI

First time I see it is between 48 and 50 seconds – haven’t been able to get the exact second -- and then again at exactly 1:32.05 seconds – And then again at 1:52.30

I've attached a screenshot of one of the instances in articulate replay. 

Thank you! I do see that 'flash' now. Let me see what I can find out :)

Thanks again Alicia for all of the details and follow through on this issue. I was able to re-create your issue and I have filed a report with our QA Team to investigate further.

I have flagged this post for update when applicable.

Thank you, Leslie.

No problem!

This problem still exists, one year later. Are there any plans on fixing it?

Hi Matt! It is still open and in the hands of our QA Team, but I do not have any information to share regarding timelines.

I am using Replay for the first time to create a series of systems training screencasts, and am dismayed that the pause message is captured by the recording and can be seen by our learners.  Can anyone recommend a free editing programme that will enable me to edit it out, Storyline only seems to allow me to trim the ends of the recording.  It's very disappointing that this issue has been known about for over a year and hasn't yet been resolved by your QA Team.

In case it helps anyone else with the same issue, I have discovered that it's almost as easy just to click "Done" rather than the pause button, and then just record screen again to carry on.  Takes a tiny bit longer but avoids the Pause message appearing on screen.

Hi Tracy!

It's still an open issue with our QA Team so I do not have any update to provide. 

I do appreciate you sharing your findings and temporary workaround. That could certainly assist someone in the future.

Replay could do so much more with so little "heavy" lifting. But there has to be an effort and a year is a bit much. It would be interesting to sift through the posts and create a list and timeline on known issues and how many have actually been resolved and in what timeline...