20 Replies

I have the opposite problem. 
I import a graphic. Then I import a recording created through skype for business.  It is in MP4 format already.
If I play the preview, everything seems fine... at first. However, if I pause or publish or do anything to further edit the file, the audio is gone. I can't seem to keep the audio from the imported movie; it just disappears.  Not even while I am working on clipping the start and end points or adding an opening or closing graphic. It isn't like I am making major edits. Just a graphic up front and at the end and a little trimming to the movie.

I had this happen to me recently with another project and it took me 10 attempts of starting from scratch and publishing before the audio stuck and was in the exported file.

Why does my audio keep dropping?


The interesting thing is that I can often get the audio back by simply dragging the movie from track A to track B or vice versa. However, this never seems to be a permanent fix and never guarantees I won't be moving everything back to the original track again. I would be surprised if you couldn't replicate this with some large files.

Owen Holt
Organizational Change Management & Training Consultant
Dell | Business Transformation Programs Office

Matthew Curry

Hi Owen,

Were you ever able to figure this out? I am newer to using Articulate Replay and I continuously have this issue. I have uninstalled and reinstalled the applications the way other discussion threads suggest and I have not been able to come up with a solution. Any advise would be greatly appreciated!


Thank you,



Julia Miglets

I am experiencing the same issue as Ari... I have tried every way to publish to Articulate 360 and also video... I even recorded it in Peek only to have the video and no audio.  Any assistance would be greatly appreciated.  I am on a timeline for my job and its so frustrating that it doesn't just work the first time.

Leslie McKerchie

Hi Sheila,

Thanks for reaching out and letting us know that you are running into a similar issue.

I wasn't sure if you saw the resolution that Ari shared here as it seemed to be his network causing the issue.

I also see that my colleague, Alyssa, reached out to help you in this conversation too.

As she mentioned, if you need us to take a look you can share your Replay file with us here.

Julia Miglets

Thanks so much for responding back. I have uninstalling and reinstalled the program and continue to have the problem. I have forward the issue to our IT department and am waiting to hear back from them. If they are unable to determine what the problem is I will forward the replay video for you to take a look at.


[image001]Sheila Palonen, MA
Dir. Of Management, Support & Training The Bair Foundation
724-946-8711 | spalonen@bair.org
www.bair.org | 241 High Street, New Wilmington, PA 16142