Publishing Replay 360 to video - ridiculously slow

Hi Enid,

Thanks for reaching out here and directly to our Support Engineers! I see that Chester recommended a few areas to check and approaches to take.

Let us know if they help speed up the process and if you have any questions along the way!

I"m having the exact same issue.  I'm using a Lenovo laptop. Do I need a high powered desk top with a high performance graphics card to make this work quickly?

Please advise

Hello Lisa,

Thank you for your post, and I'm sorry to hear that publishing to Video has slowed down.

I'm sharing my teammate Christopher's reply publicly so we can share insight with others who land on this discussion!

Several factors could affect how long it will take to publish a video:

1. The length of the recording is the number one factor. There is a difference between publishing a 1-minute video versus a 1-hour long video. If you are finding that publishing a 1-minute video is taking quite a while, consider checking the other factors below. It is not uncommon, though, for an hour or longer video to take a long time to publish. Depending on the computer that you have, it may take a few hours or so.

2. Make sure you are working and saving files locally. Do not work on a network or external drive, as issues are more likely to surface from of latency. If you are working locally, please ensure that the folder you are saving your project is not synced with cloud applications like Google Drive, Dropbox, OneDrive, etc.

3. Check your Video Hardware Acceleration. Replay 360 requires DirectX 9.0c 3D video hardware acceleration. Most modern computers include it, but it may be disabled. Here's how to enable it ⤶

4. Check that you are meeting the minimum system requirements for Replay 360 ⤶

 If you are still experiencing slow publishing times (even for small recordings), consider repairing the software. Here are the steps ⤶

Let us know if you have any more questions. We're happy to help!