Rec to mic not working - any ideas?

Feb 24, 2021

Will not rec to mic in storyline or replay. The countdown starts...recording in 2 seconds, 1 second and then nothing. If I press the rec button again it comes up with error message - 'something went wrong'.
I have uninstalled and reinstalled. I have tried with internal computer mic and external mic attached and still the same.

1 Reply
Maria Costa-Stienstra

Hi, Karen!

I see you started a support case and are currently working with my teammate, Gren. You're in great hands!

Gren has suggested the following:

Let me know if those worked for you!

If you have any questions on those, don't hesitate to reach out to Gren in your case.