1 Reply
Ren Gomez

Hi Andrew,

Thanks for reaching out! I have seen this pop up a few times before and have found that setting your Display Settings to the recommended 100% or 96 DPI helps solve the issue. While this article is referencing Storyline, it does give steps for adjusting the setting.

If this doesn't help, connect with a support engineer for an in-depth look into your setup and next steps. We'll get this sorted!