Replay Errors
Jun 01, 2020
I'm avid replay user, but the past 2 days its not been functioning for me. Anyone else relate or have advice? I just did a software update this morning and no improvements.
1. I'm getting error message that the project cannot be saved because it is too long for its media (my video is 1 minute and 17 seconds long.)
2. I'm getting error message that "sorry something went wrong with Ariculate replay and it might close."
It will act like it is working for 30 minutes, then it will just crash, file is gone and its very discouraging.
1 Reply
Hi Emily!
So sorry you're running into these issues with Replay! From here, we'll want to enlist help from our Support Engineers. They are experts at solving error messages!
To connect with our Support Team, please use this link to submit a support case. Also, since you have an Articulate 360 Teams, you get priority support! Your case will be at the top of our list!
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