I have tried every setting and checked my screen settings to ensure that everything is set up correctly. Despite never having this issue in the past, Replay keeps putting my screen recordings in the upper left corner of the screen instead of filling the entire screen. I haven't changed anything in my settings otherwise and am under a tight deadline. I can't find anything that is helpful in the articles for resolution. Can anyone give advice?
I haven't come across this specific error you're seeing. Were you able to get the video placement sorted out? Please know you can always connect with our support team and share your file for quick help!
Mine keeps doing this as well. I recorded my entire screen but when I load it into Replay to add bumpers, the video is shrunken and aligned with the top right corner of the screen, leaving a thick black border on the left and bottom of the screen.
3 Replies
Hi Talayah,
I haven't come across this specific error you're seeing. Were you able to get the video placement sorted out? Please know you can always connect with our support team and share your file for quick help!
SUBMIT A CASE.
Mine keeps doing this as well. I recorded my entire screen but when I load it into Replay to add bumpers, the video is shrunken and aligned with the top right corner of the screen, leaving a thick black border on the left and bottom of the screen.
Hello Heather and welcome to E-Learning Heroes. 😊
It does not appear that Talayah opened a support case with our team, so I do not have any additional information to share with you here.
Would you be able to share your .replay file with our support engineers here to take a look?