A few months ago, I created several Replay videos, no problem. Today I tried to record and selected 16:9, but when I tried to resize the window, the resize handles adjusted width and height separately so threw off the ratio. Isn't the aspect ratio supposed to stay constant, or I did I forget how this works?
The aspect ratio should stay constant when designating the screen size for a recording in Replay. I've tested this on my end, and the height changes when changing the width and vice versa. If you see something different on your end, can you share a Peek with us? You can attach it to this discussion or share the link privately in a support case.
4 Replies
Hello Ellen!
The aspect ratio should stay constant when designating the screen size for a recording in Replay. I've tested this on my end, and the height changes when changing the width and vice versa. If you see something different on your end, can you share a Peek with us? You can attach it to this discussion or share the link privately in a support case.
Glad to hear that's how it's supposed to work. In the attached video you can see what's happening.
I appreciate you sharing that recording, Ellen. It looks like you're doing everything right.
I'm unable to replicate the behavior you are seeing, and I'd recommend repairing your software installation if you see this with all of your projects.
How to Repair Articulate Replay 360
Thanks. I reinstalled it and it seems like it's working correctly now.