I was using Replay all day yesterday with no issues at all, but today it won't open. I've tried all the recommended fixes (run as administrator, repair and restart, reinstall) but nothing is working. When I try to open Replay it says "Replay has stopped working" and then nothing more...I'm a bit stuck!
I'm really sorry to hear about the behavior you've run into! Since it sounds like you've gone through our normal troubleshooting steps did you look to see if anything else was updated on your system? Maybe a system update that is interfering? If you'd like it may be easier to troubleshoot this by connecting with our Support engineers here and you may want to follow the steps here to pull the error logs.
Yeah I had a look for other updates, but there was nothing interfering with replay. I contacted support yesterday but still haven't heard anything back...just uploaded the error logs for them too.
has anybody found a solution to this? I was working with trail version for several days and it worked fine. The IT department did some patching. Articulate sent me a new licensed to activate it/ Now when I open it just says Replay stopped working. These are the details: repaired then uninstalled and reinstalled the most recent version-no luck.
escription:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: replay.exe
Problem Signature 02: 1.2.1412.1015
Problem Signature 03: 54886e0d
Problem Signature 04: Articulate.Replay.Platform
Problem Signature 05: 1.0.5457.28519
Problem Signature 06: 54886bd0
Problem Signature 07: 1034
Problem Signature 08: 30c
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
I popped in to look at the Ellis case and seems the issue was related to a computer set up and Replay would only open if she had her headphones plugged in.
I looked for a case for James as well, but it doesn't look like he worked with support on this and I did not hear back from him as you can see here.
I would advise that you work with our support team here if the repair did not assist, so that logs can be looked at and we can better assist.
I certainly haven't seen or experienced that (I can never find my headphones anyway, so just using display audio). I'd begin by suggesting the repair of Replay to see how that goes and if you're still seeing the same thing I'd want to have you work directly with our Support Engineers to pull a bit deeper information.
11 Replies
Hi Ellis,
I'm really sorry to hear about the behavior you've run into! Since it sounds like you've gone through our normal troubleshooting steps did you look to see if anything else was updated on your system? Maybe a system update that is interfering? If you'd like it may be easier to troubleshoot this by connecting with our Support engineers here and you may want to follow the steps here to pull the error logs.
Hi Ashley,
Yeah I had a look for other updates, but there was nothing interfering with replay. I contacted support yesterday but still haven't heard anything back...just uploaded the error logs for them too.
Thanks,
Ellis
Thanks Ellis for the update and I do see that Rowie has been in touch via email. Did you not receive that message?
Nope, haven't had any emails!
Just popped in to your case (00677466) and see where you have been working with the team today :)
has anybody found a solution to this? I was working with trail version for several days and it worked fine. The IT department did some patching. Articulate sent me a new licensed to activate it/ Now when I open it just says Replay stopped working. These are the details: repaired then uninstalled and reinstalled the most recent version-no luck.
escription:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: replay.exe
Problem Signature 02: 1.2.1412.1015
Problem Signature 03: 54886e0d
Problem Signature 04: Articulate.Replay.Platform
Problem Signature 05: 1.0.5457.28519
Problem Signature 06: 54886bd0
Problem Signature 07: 1034
Problem Signature 08: 30c
Problem Signature 09: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Hi James! Perhaps something just went awry during the install.
If Articulate Replay isn't working properly, a simple repair may fix the problem.
I also have the same issue, unfortunately the simple repair have not fix the problem. any updates on the fix?
Hi Sam!
I popped in to look at the Ellis case and seems the issue was related to a computer set up and Replay would only open if she had her headphones plugged in.
I looked for a case for James as well, but it doesn't look like he worked with support on this and I did not hear back from him as you can see here.
I would advise that you work with our support team here if the repair did not assist, so that logs can be looked at and we can better assist.
Hi Leslie,
I am also finding that Replay will not start (displaying a "Replay has stopped working" message) unless I have headphones plugged into my PC.
Is this a bug?
Hi Bren,
I certainly haven't seen or experienced that (I can never find my headphones anyway, so just using display audio). I'd begin by suggesting the repair of Replay to see how that goes and if you're still seeing the same thing I'd want to have you work directly with our Support Engineers to pull a bit deeper information.
This discussion is closed. You can start a new discussion or contact Articulate Support.