12 Replies
Ashley Terwilliger

Hi Michelle,

You're receiving that error message prior to even creating any content in Replay - not when trying to save or publish content?

We'd like to take a look at the error logs that are generated - and you can follow the directions in this article on how to pull them and use the link in that article to share it with our Support engineers.

Ashley Terwilliger

Hi Michelle,

I just wanted to follow up here, as I saw Karla recently shared the following troubleshooting steps:

Please try the following troubleshooting steps and see if it fixes the issue that you're having:

1) Verify that DirectX 9.0c 3D video hardware acceleration is Enabled.
http://www.articulate.com/support/replay/articulate-replay-requires-video-hardware-acceleration

2) Repair Replay
http://www.articulate.com/support/replay/how-to-repair-articulate-replay

3) Perform a clean uninstall/reinstall of Replay, and verify that Microsoft .NET Framework 3.5.1 is enabled.
http://www.articulate.com/support/replay/unexpected-or-erratic-behavior-in-articulate-replay

4) Uninstal the Motorola Bluetooth Driver.

Please feel free to let Karla or I know how it's going after checking into those.