Replay post install error

Sep 29, 2014

I have just downloaded the trial of Storyline 2 and Replay and installed them.

WhenI open Articulate REplay I get a the following message:

"Articulate replay has stopped working. Windows is searching for a solution".

I have ran a repair but still no joy.

Any ideas?


12 Replies
Ashley Terwilliger-Pollard

Hi Michelle,

You're receiving that error message prior to even creating any content in Replay - not when trying to save or publish content?

We'd like to take a look at the error logs that are generated - and you can follow the directions in this article on how to pull them and use the link in that article to share it with our Support engineers.

Ashley Terwilliger-Pollard

Hi Michelle,

I just wanted to follow up here, as I saw Karla recently shared the following troubleshooting steps:

Please try the following troubleshooting steps and see if it fixes the issue that you're having:

1) Verify that DirectX 9.0c 3D video hardware acceleration is Enabled.

2) Repair Replay

3) Perform a clean uninstall/reinstall of Replay, and verify that Microsoft .NET Framework 3.5.1 is enabled.

4) Uninstal the Motorola Bluetooth Driver.

Please feel free to let Karla or I know how it's going after checking into those.

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