Replay post install error

Hi Michelle,

Did you run the repair for replay detailed here? It's a bit more involved, but will ensure that you start with a clean slate of Replay.

Please let us know how it's behaving after checking into that repair.

Yes, I have (twice!)

Still get the Windows is checking for a solution.

Regards

Michelle

Hi Michelle,

You're receiving that error message prior to even creating any content in Replay - not when trying to save or publish content?

We'd like to take a look at the error logs that are generated - and you can follow the directions in this article on how to pull them and use the link in that article to share it with our Support engineers.

Hi Ashley

I can't even open Replay!

I'll try the logs.

Thanks!

Hi Michelle,

Please do, and once you open up a case, please let me know the case number so that I can follow along.

HI

I followed your instructions but i can't get the logs - they just disappear!

Regards

Michelle

Hi Michelle,

I went ahead and opened a support case on your behalf so that our Support engineers can connect with you directly and offer further troubleshooting. You should receive an email from Support@articulate.com shortly.

Hi Ashley

case number #00425637 but by adding the logs it seems to have created another case number # 00425886

Thanks

Michelle

Thanks Michelle - and it looks like Gren saw both cases and is taking a look at your files. I'll continue to follow along as well.

Hi Michelle,

I just wanted to follow up here, as I saw Karla recently shared the following troubleshooting steps:

Please try the following troubleshooting steps and see if it fixes the issue that you're having:

1) Verify that DirectX 9.0c 3D video hardware acceleration is Enabled.
http://www.articulate.com/support/replay/articulate-replay-requires-video-hardware-acceleration

2) Repair Replay
http://www.articulate.com/support/replay/how-to-repair-articulate-replay

3) Perform a clean uninstall/reinstall of Replay, and verify that Microsoft .NET Framework 3.5.1 is enabled.
http://www.articulate.com/support/replay/unexpected-or-erratic-behavior-in-articulate-replay

4) Uninstal the Motorola Bluetooth Driver.

Please feel free to let Karla or I know how it's going after checking into those.

Hi Anil,

What error message are you receiving? Did you follow all the steps I just shared above? If so, please look into this additional article which will give you a clean install of Replay.

Please let us know how it goes after working through those steps.

Hi Anil,

What error message are you seeing? It may be easiest to continue to work through this issue with our Support team, and you can connect with them here.