Replay requires Dot Net 3.5 Windows 10
Dec 22, 2015
So, I'm a little bummed out at how complex things have turned. I bought the software the other day and get "Replay" for free... Nice perk except I cant get it to run for the life of me. It apparently needs DotNet 2.0 . I am running Windows 10, for some reason its not on here...
Through some searching I dug this up
"Windows 10 includes the 2.0, 3.5 and 4.5 versions of the .NET Framework. However, only 4.5 is available for immediate use after a clean install. The versions 2.0 and 3.5 of the framework are not installed by default. If you open the Add/Remove Windows Features dialog you’ll see the “Microsoft .NET Framework 3.5 (includes .NET 2.0 and 3.0)” listed, but disabled."
So actually whats happening is anyone out there who is installing this on a clean Windows 10 install doesn't have it... which is bound to be a lot of people. The help articles on here claim that NET Framework 2 will be loaded by the Replay install and I'm here to tell you first hand this is NOT true. Windows 10 wants you to install it their way and their way hangs. I've spent a day trying to run this software.
When I try to follow the prompts to add it it just hangs for hours and hours. I have restarted my brand new computer 5 times... I am on high speed internet and have a very fast computer... installing a small update shouldn't take much. I found a few articles on how to install it on windows 10 offline but sheeeeeesh, I'm not a coder and this stuff is CRAZY for mounting ISO files, running command prompts, SERIOUSLY??? Why cant Replay just install??? Windows 10 is sort of the standard OS being run these days and since this software is developed for Windows I don't see the complexity here to get it to run. Any help would be GREATLY appreciated. Thanks in advance!
Ok.. update a couple more hours later... I have managed to install Microsoft .NET Framework 4.6.1 after doing some massive work on my pc... Now, HERES what really gets me... Replay STILL prompts for wanting .NET Framwork 3.5 SERIOUSLY??? When I go to microsofts page to install ANYTHING less than 4.6 it wont let me because, well, 4.6 SHOULD cover all the other stuff??? Meaning Replay SHOULD work with Microsoft .NET Framework 4.6.1 I'm ready to go crazy here... 4 hours spent trying to get Replay to work on a brand new system, running brand new everything and the absolute latest Microsoft .NET Framework 4.6.1 and I keep hitting a brick wall with Replay. ANY ideas :) ? I'm going crazy.
9 Replies
Oh wow that was miserable but I shall post my resolve in hopes it helps anyone else... I found a tool that removes instances of .NET from here http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx
OK... So despite my machine not seeing installs of that software there was instances of it, whether they functioned or not, so it was keeping my machine from installing it, and it was keeping my machine from installing 3.5 (because it saw the 4.6) Anyhow, I ran the cleaner software, then AFTER installing 4.6 double clicked on Articulate, was warned that it needed 3.5 and I let it go through its search of the files and install. MIRACULOUSLY it did not hang on this 50th attempt of this garbage and it ACTUALLY INSTALLED 3.5 which apparently contains 2.0 and 2.5!!! YAY... so long story short, if your Windows 10 install doesn't work go http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx and start working through ways to TRICK your Windows 10 system into deleting the .NET frameworks that are interfering with it loading 3.5 and after all installs are cleaned off you hopefully can load 3.5 and get Replay to function! In all seriousness though, I paid a TON of money for this software package and this was crazy for me to have to do troubleshooting for half a day to make some of it work. I hope my time helps someone else. Good luck all.
Thanks for popping in to share Arthur!
Thanks Arthur for these posts. I've just installed Storyline 2 on a new Windows 10 PC and I'm unfortunately encountering the same issue with Replay. If there has been a fix for this in the past 6 months I'd appreciate learning about it.
All the best,
Jonathan
Hi, Jonathan -- As this thread is a bit dated and it's possible Arthur is no longer subscribed, if you did want to reach out to him directly, you would be able to do so via the 'Contact Me' link on his profile page. And if you continue to have difficulties, please use this form to connect with our Support Engineers for additional assistance.
Jonathan, my resolve to the issue was what I posted. I wish I had a better answer. Its a hassle but I have no idea of any other fix.
Hi Jonathan and Arthur,
The information on this error message and the .Net Framework is detailed here as well. I'll confirm with our team about support of the later .Net frameworks as that is mentioned in the System requirements.
Our team confirmed that .NET Framework 4.6 does not include 2.0, whereas 3.5 includes 2.0 and 3.0, and you'll need the 2.0 or later (up till 3.5) for Replay to work as expected. We'll be updating the system requirements previously linked to reflect this.
Our company IT support gave me this fix for Windows 10 and it worked like a charm!
1. Delete the key: HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate
2. Open CMD as administrator
3. net stop wuauserv
4. net start wuauserv
5. Download and install this: https://www.microsoft.com/en-gb/download/details.aspx?id=21
Thanks Tim for sharing that here. :)
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